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We are looking for a Customer Advisor to support the delivery of our Archives and Local Studies customer service. This is a permanent part time role working 31 hours per week and the salary advertised will be pro rata for the contractual hours. The post will work 4 days a week (either Monday to Thursday or Tuesday to Friday) and one Saturday a month. The role will be proactive in supporting and delivering a countywide archives and local studies service, providing excellent customer service to its users, onsite and remote. The post will support the Service’s vision and mission to meaningfully engage with the county's diverse communities by supporting a range of cultural events and activities in line with the Cultural Strategy. The role requires the post holder to handle and carry original documents that may be fragile, heavy or cumbersome.
Job Responsibility:
support the delivery of our Archives and Local Studies customer service
be proactive in supporting and delivering a countywide archives and local studies service, providing excellent customer service to its users, onsite and remote
support the Service’s vision and mission to meaningfully engage with the county's diverse communities by supporting a range of cultural events and activities in line with the Cultural Strategy
Requirements:
ability to handle and carry original documents that may be fragile, heavy or cumbersome
proven excellent customer service experience in delivering an effective service to customers across a range of channels
proven experience of working well in a team, ideally including supporting volunteers
What we offer:
a fair and inclusive culture
health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
a unified voice through our Employee Representative Group
ongoing support, and the opportunity to develop and progress in your career with us
opportunities to take part in fun activities such as fundraising and social events