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Customer Advisor - Divorce Service Line. This is a telephone-based contact centre role, with minimal administration, so you'll be comfortable spending most of your day on calls and communicating clearly with a wide range of people. As a Customer Advisor, you'll be the first point of contact for service users, handling inbound calls and providing clear, accurate guidance on applications and court-related queries. You'll offer reassurance, signposting, and practical information, ensuring every caller receives an accessible and inclusive service.
Job Responsibility:
Handling inbound calls from members of the public and professional users
Providing updates, guidance, and signposting on divorce applications and court cases
Accurately processing and updating high-volume case information
Explaining processes clearly so customers know what to expect
Managing short-term queries with empathy, resilience, and professionalism
Requirements:
Clearance level: Basic DBS
No annual leave during training period
Training is for 8 weeks
Training hours: 9:00am-5:00pm, Monday to Friday
First 3-4 weeks focused on administration and systems
Progression into 2 weeks call-handling training after consolidation
Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide
What we offer:
Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet all the essential criteria