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Customer Advisor

United Kingdom, Stoke-on-Trent 12.36 - 13.25 GBP / Hour · Job Posted January 30, 2026
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Job Description

Customer Advisor - Divorce Service Line. This is a telephone-based contact centre role, with minimal administration, so you'll be comfortable spending most of your day on calls and communicating clearly with a wide range of people. As a Customer Advisor, you'll be the first point of contact for service users, handling inbound calls and providing clear, accurate guidance on applications and court-related queries. You'll offer reassurance, signposting, and practical information, ensuring every caller receives an accessible and inclusive service.

Job Responsibility

  • Handling inbound calls from members of the public and professional users
  • Providing updates, guidance, and signposting on divorce applications and court cases
  • Accurately processing and updating high-volume case information
  • Explaining processes clearly so customers know what to expect
  • Managing short-term queries with empathy, resilience, and professionalism

Requirements

  • Clearance level: Basic DBS
  • No annual leave during training period
  • Training is for 8 weeks
  • Training hours: 9:00am-5:00pm, Monday to Friday
  • First 3-4 weeks focused on administration and systems
  • Progression into 2 weeks call-handling training after consolidation
  • Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide

What we offer

  • Training provided
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
  • Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet all the essential criteria

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