Customer Advisor Job at 360 Resourcing Solutions (Gateshead)

Job Description

Due to continued growth and success, we have an exciting opportunity for a Customer Advisor to join our Contact Centre team at our Head Office in Team Valley, Gateshead. This is a full-time position offering a starting salary of £26,436.80, with the opportunity to increase to £27,476.80 through experience and development. You'll work a 5-week rota, with only 2 Saturdays in every 5 weeks and no Sunday working, helping you maintain a healthy work-life balance. Following your training and probation period, you'll also benefit from a hybrid working arrangement, giving you the flexibility to split your time between home and the office.

Job Responsibility

Handling inbound calls from customers and colleagues across the business
Providing a professional, friendly, and efficient customer experience
Accurately qualifying customer enquiries and directing calls appropriately
Using internal systems to ensure customer information is recorded correctly
Working as part of a busy and supportive team in a fast-paced environment

Requirements

Previous customer service experience
An excellent telephone manner and strong communication skills
Good attention to detail and accuracy
Confident IT skills
A positive attitude and a willingness to learn
The ability to remain calm and professional in a fast-paced setting

What we offer

25 days' holiday plus bank holidays, increasing with length of service
Hybrid working after successful completion of training and probation
Access to our colleague rewards platform offering cashback and retail discounts
Preferential service rates
Colleague vehicle purchase scheme
Share Incentive Scheme
Company pension
Enhanced maternity and paternity benefits
Ongoing training and career development opportunities

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Customer Advisor

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