Customer Advisor Job at Boots (London, Gatwick North Terminal Airside)

Customer Advisor

Boots

Location:
United Kingdom , London, Gatwick North Terminal Airside

Category:
-

Contract Type:
Not provided

Salary:

12.40 - 13.85 GBP / Hour

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Job Description:

We are now recruiting Customer Advisors (NIGHTS) for our Gatwick Airport Store. We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs. You will cover shifts between the hours of 2000 and 0500 which will include weekends. This is a night shift vacancy.You will cover shifts between the hours of 2000 and 0500 which will include weekends. The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

Job Responsibility:

Help on the tills
Advise our customers
Work in our back shop
Help our customers and put them at ease
listening to find out more about them
answering questions and giving great advice on our fantastic products
recommending items they hadn’t considered or simply offering a basket
Get to know our in-store offers and schemes and promote them
Help our stores run smoothly
ensuring we have the right products displayed on the shop floor
providing a great service to customers
helping with replenishing stock from our deliveries
Work with other members in the team to provide a great shopping experience
ensuring the store is always clean and presentable

Requirements:

Excel in a varied environment, working at pace
Communicate and listen effectively
Enjoy working as part of a team, promoting a collaborative team dynamic
Know that the little things make the biggest difference for customer interactions
Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Have 5 years of unbroken references to obtain an airside pass
References must be day specific
There must not be any unaccounted periods between each of the reference dates of more than 28 days
If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period
The five-year period will need to cover the exact last 5 years, from today's date

Nice to have:

Experience providing customer care and delivering great customer service

What we offer:

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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