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B&Q Logo B&Q · Customer Service

Customer Advisor

United Kingdom, Edinburgh 12.71 GBP / Hour · Job Posted January 20, 2026
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Job Description

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Job Responsibility

  • Become an expert advisor
  • an inspiration as well as a guide
  • get to know every customer and their home improvement projects
  • sales
  • managing stock
  • setting up displays
  • making sure the store looks great
  • trained in paint-mixing and cutting timber
  • provide great customer service

Requirements

  • Happy to help
  • eager to learn
  • obsessed with home improvement
  • friendly and outgoing
  • get a buzz from helping others
  • happy to expand skills by using new technology and learning new ways of working
  • great at working in a team
  • flexible enough to work on a rota that includes weekends, evenings and bank holidays

What we offer

  • 20% discount on purchases at B&Q after 3 months
  • share schemes
  • life assurance
  • employee assistance programme
  • pension
  • 6.6 weeks' leave
  • additional leave and cash rewards for long service
  • flexible working
  • shopping discounts
  • gym discounts
  • eye care
  • cycling to work scheme
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