Customer Advisor, Allianz

Allianz

Location:
Australia, Adelaide ▼
Melbourne
Brisbane
Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Job Responsibility:

Proactively managing a portfolio of property technical complaints, ensuring AAL meets Code of Practice obligations
Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes
Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders
Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants

Requirements:

Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation
Proactive ways of working, with a customer obsession mindset and early resolution approach
ANZIIF Certificate 4 desirable but not essential
Demonstrated experience in leading, coaching and developing a claims team at a technical level
Ability to plan and prioritise effectively, organise tasks and manage competing demands
Proven capability to manage change through the initiation and promotion of organisational transformation
Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence

Nice to have:

ANZIIF Certificate 4

What we offer:

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
insurance products
Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Advisor