Customer Advisor Job at Boots (Belfast)

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Repair Management Customer Advisor

The Customer Service Advisor is responsible for repairs progressing effectively ...

Location

United Kingdom , Huddersfield

Salary:

26208.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Have a resilient and positive attitude
Excellent customer service skills, taking responsibility and providing a market leading customer journey
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Job Responsibility

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer advisor

As a Customer Service Advisor, you'll be right at the heart of that mission. You...

Location

United Kingdom , Stretford

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Have a keen interest in skiing or snowboarding with expert knowledge to share with customers
Passionate about delivering excellent service and achieving results
A great listener, highly effective communicator, and able to build rapport quickly
Enthusiastic about learning new skills and working in tourism
Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
Comfortable managing multiple contacts and administrative tasks while following procedures
Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance

Job Responsibility

Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
Ensure all forms of contact – such as face2face, phone, email, chat and social are handled quickly with a friendly 'can-do' attitude whilst exceeding performance targets
Work closely with teams from across the business as the 'voice' of our customers, and actively suggest recommendations for change
Ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
Discuss, investigate and resolve any question or complaint if things don't go to plan
Enjoy change and challenges
taking on tasks to help out where needed

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Customer Service Advisor

Are you passionate about customer service and looking for a role where you can m...

Location

United Kingdom , Shrewsbury

Salary:

29000.00 - 32000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

Previous customer service experience
ERP system knowledge a bonus
Strong communication skills, both written and verbal
Confident handling customer enquiries by phone and email
Organised and methodical, able to manage multiple tasks effectively
Positive, team-oriented, and eager to learn and improve
Comfortable working in a fast-paced office environment

Job Responsibility

Handling customer enquiries via phone, email, and at the trade counter
Processing sales orders, returns, and credits through the ERP system
Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
Providing advice on products, warranty processes, and technical queries
Overseeing van fleet KPI input, maintenance, and paperwork
Supporting the branch manager with site maintenance and operational tasks
Ensuring high standards of health & safety are met at all times

What we offer

25 days holiday + bank holidays
Pension scheme – salary sacrifice with company matching up to 6%
Life assurance – 3x your salary
Employee Assistance Programme – including up to 6 counselling sessions per case
Ongoing training and leadership development with internal and external providers

Fulltime

Customer Service Advisor

Are you passionate about customer service and looking for a role where you can m...

Location

United Kingdom , Shefford

Salary:

29000.00 - 32000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

Previous customer service experience
ERP system knowledge a bonus
Strong communication skills, both written and verbal
Confident handling customer enquiries by phone and email
Organised and methodical, able to manage multiple tasks effectively
Positive, team-oriented, and eager to learn and improve
Comfortable working in a fast-paced office environment

Job Responsibility

Handling customer enquiries via phone, email, and at the trade counter
Processing sales orders, returns, and credits through the ERP system
Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
Providing advice on products, warranty processes, and technical queries
Overseeing van fleet KPI input, maintenance, and paperwork
Supporting the branch manager with site maintenance and operational tasks
Ensuring high standards of health & safety are met at all times

What we offer

25 days holiday + bank holidays
Pension scheme – salary sacrifice with company matching up to 6%
Life assurance – 3x your salary
Employee Assistance Programme – including up to 6 counselling sessions per case
Ongoing training and leadership development with internal and external providers

Fulltime

Customer Service Advisor

We are working exclusively with our client based on Medway City Estate to recrui...

Location

United Kingdom , Rochester

Salary:

26000.00 - 28000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Customer Service experience within an office
Confident on the phone with a great telephone manner
Access to own transport

Job Responsibility

Manage incoming calls
Prepare client paperwork
Invoice processing
Updating clients on order progress

What we offer

Equal-opportunities employer
Inclusive environment
Reasonable adjustments supported

Fulltime

Customer Service Advisor

Giacom is expanding and has multiple open requirements for customer service advi...

Location

United Kingdom , Nelson

Salary:

25200.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Customer engagement skills
IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi task and problem solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines

Job Responsibility

Providing exceptional support and service to our partners
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code
25 days annual leave, plus bank holidays. You'll even get your birthday off, too
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

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