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Customer Advisor

United Kingdom, York Employment contract 13.02 - 15.10 GBP / Hour · Job Posted May 19, 2026
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Job Description

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis. We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week. The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; Get to know our in-store offers and schemes and promote them; Help our stores run smoothly; Work with other members in the team to provide a great shopping experience; You will be provided with award winning training accredited by the Institute of Customer Service.

Job Responsibility

  • Help our customers and put them at ease
  • Get to know our in-store offers and schemes and promote them
  • Help our stores run smoothly
  • Work with other members in the team to provide a great shopping experience

Requirements

  • Excel in a varied environment, working at pace
  • Communicate and listen effectively
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Nice to have

Experience providing customer care and delivering great customer service, but this is not essential.

What we offer

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

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