Customer Advisor - Patient Support Job at Coloplast (Peterborough)

Customer Service Advisor

The post holder will actively support the multi-disciplinary team in scheduling ...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

Job Responsibility

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Fulltime

Healthcare Advisor

Healthcare at Boots is changing! We are re-imagining the healthcare to make it m...

Location

Ireland , Offaly, Church Street

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Energy and passion for finding the best solutions for your customers
Curious about patients, customers and their holistic health and wellbeing
Empathetic and able to interact sensitively
A team player that loves to contribute to the team and store’s success
Digitally savvy and comfortable embracing technology and the omnichannel offering
Sales-driven and focused on delivering a great customer experience
Be an ambassador for the Boots brand, with desiring to learn about everything health

Job Responsibility

Provide outstanding customer care and advice within your store
Keep up-to-date with all the various new lines and promotions within store, so that you can always provide customers with the most up-to-date information
Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result
Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers
Be a role model for the ‘customer-led’ attitude
Ensure compliance with company and professional standards, relevant legislation and company procedures
Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively
Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided

What we offer

Pension membership (PRSA)
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme

Parttime

Clinical Diversion Advisor

Bluesight is looking for a passionate and experienced Clinical Advisor - Control...

Location

United States

Salary:

110000.00 - 145000.00 USD / Year

Bluesight

Expiration Date

Until further notice

Requirements

5+ years of experience as a hospital pharmacist
3+ years of experience with hospital drug diversion programs
3+ years of experience in training or onboarding customers on software or clinical tools
Proven ability to analyze and interpret clinical data to inform workflow or process improvements
Strong presentation, facilitation, and written communication skills
Experience with ControlCheck or similar healthcare technology preferred
You’re a strong communicator and facilitator who enjoys helping customers apply clinical and analytical insights to real-world challenges
You thrive at the intersection of healthcare, technology, and education
You’re organized, collaborative, and comfortable engaging with both hospital leadership and frontline users
You’re passionate about supporting better outcomes in patient safety and diversion prevention

Job Responsibility

Partner with customers during and post-implementation to ensure they are successfully leveraging ControlCheck to identify diversion trends and improve internal workflows
Attend customer meetings to review clinical workflows and analytics, enabling teams to interpret data, identify risks, and implement best practices for diversion prevention
Deliver targeted clinical training and consultation to deepen customer understanding of how Bluesight products integrate with their daily operations
Support top customers during Executive Business Reviews (EBRs) and other strategic discussions focused on optimizing diversion detection and prevention
Own all aspects of the Diversion Collective, including planning, execution, speaker coordination, and post-event engagement to build a thriving clinical user community
Collaborate with internal teams to align clinical insights with customer goals, product enhancements, and training resources
Maintain up-to-date clinical training materials and documentation to ensure consistent, high-quality customer education
Act as a trusted clinical advisor, representing the voice of the customer and driving continuous improvement in both training and product use
Provide backup support for Case Review & Triage (CRT) for legacy Protenus customers, maintaining cadence, ensuring adherence to SLAs, and proactively identifying and escalating potential risks

What we offer

Competitive salary
Time off when you need it – unlimited vacation days!
Generous insurance coverage
401k program with a company match
Fun, collaborative culture!

Fulltime

Sales Advisor

As a Sales Advisor at M&S Opticians, you will play a vital role in delivering hi...

Location

United Kingdom , Braehead

Salary:

Not provided

M&S Opticians

Expiration Date

Until further notice

Requirements

Strong background in retail, customer service, or sales
Excellent communication and interpersonal skills
Detail-oriented with strong organisational abilities
Ability to multitask and thrive in a fast-paced setting
Commercial awareness and ability to maximise sales opportunities
Previous optical or healthcare experience preferred but not required

Job Responsibility

Promote optical and hearing services within the store to drive appointments
Maintain accurate customer records and manage stock levels
Provide outstanding customer service and handle enquiries professionally
Assist patients in selecting frames and lenses suited to their needs and lifestyle
Perform basic adjustments and repairs
Schedule and confirm patient appointments
Support the fitting and dispensing of contact lenses
Conduct preliminary pre-tests and measurements
Work towards achieving store sales targets
Support marketing initiatives and special events

What we offer

Opticians Colleague Discount
M&S Colleague Discount
Minimum 28 days’ holiday, pro rata for part time colleagues

Senior Health Representative

The Senior Health Representative (Sr. HR) will be the central contact in connect...

Location

Singapore , Singapore

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Tertiary Diploma/Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with oncology knowledge of the industry
Minimum 5 years or more sales experience in Pharmaceutical/Oncology background
Curiosity with an entrepreneurial & growth mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person

Job Responsibility

Knowledgeable of HCP preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
Ensuring customers gain best value from the services
Leading relationships with Health Care Professionals face to face and virtually
Responsible for onboarding customers to new operating model platforms (e.g., Digital Engagement Portal)
Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated
Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements

Fulltime

Health Representative (Vaccines)

The Health Representative will be the central contact in connecting customers wi...

Location

Singapore , Singapore - Mapletree Business City

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Tertiary Diploma/Degree preferred in Business/Science/healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry
Minimum 2 years sales experience in pharmaceutical/medical device industry (previous vaccine experience is a plus)
Curiosity with an entrepreneurial & growth mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Good digital literacy - Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person

Job Responsibility

Onboarding customers to new operating models and to new platforms (e.g., Digital Engagement Portal)
Effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact
Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
Knowledgeable of HCPs preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings
Ensuring customers gain best value from the services
Effectively builds rapport and relationships with customers across virtual and F2F environments
maintains a methodical approach toward call objectives
utilizes current digital tools effectively (e.g., Veeva) as well as adapts quickly to new CF tools for successful customer engagement
leverages analytics to assist with developing insights and next best action plans

Fulltime

Specialist, Patient Relations

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

August 31, 2026

Requirements

High school diploma
Typically, less than 1 year of relevant experience
A problem-solving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
An understanding of the Medicare and Medicare Advantage programs preferred, but not required
Sales background preferred
A commitment to performing meaningful work that dramatically improves the lives of patients
Community health experience preferred
Proficient PC skills
Outstanding phone demeanor and etiquette

Job Responsibility

Learn the basics of Medicare and use knowledge to assist patients with navigating insurance issues
Educate our existing patients and encourage them to engage with us with their questions regarding their current healthcare coverage
Gain the trust of patients in an effort to properly advise them in their healthcare coverage and connect them to the appropriate resources
Serve as support for our in center Patient Relations Managers
Provide assistance to our Insurance Advisor Partners
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of the company (advocate for the patient)
Provide exceptional customer service
Other duties, as assigned

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Care Advisor

As one of the UK’s leading skin clinics, skin is at the heart of everything we d...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone
Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care
Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused
Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset
Problem Solving: Strong ability to overcome objections and provide effective solutions

Job Responsibility

Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments
Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services
Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs
Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport
Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution
Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

Fulltime

Customer Advisor - Patient Support

Coloplast

Location:
United Kingdom , Peterborough

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Location:United Kingdom , Peterborough

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

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