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As Customer Advisor for live chat here at Signet Jewelers (Ernest Jones and H.Samuel) you will provide us with vital support responding to customer queries regarding; service, repairs, products and deliveries. You'll support our retail stores throughout the country, this will include answering calls, responding to emails, speaking with customers on web chat, checking stock and contacting suppliers and customers to arrange deliveries. Here at Signet, we are accelerating our evolution to a Digital First Retailer by changing how we interact and support our customers.
Job Responsibility:
Responding to customer queries regarding service, repairs, products and deliveries
Supporting retail stores throughout the country
Answering calls
Responding to emails
Speaking with customers on web chat
Checking stock
Contacting suppliers and customers to arrange deliveries
Requirements:
Customer service experience
A love to help customers celebrate life and express love
Confident and professional individuals who will take pride in assisting with customer queries via live chat
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