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STAIRLOCK is one of Australia’s leading staircase manufacturers, designing, producing, and installing stairs for the nation’s top builders. Our continued growth is driven by innovation, operational excellence, and a relentless commitment to being the builder’s partner of choice. The Opportunity: Reporting to the National Delivery & Systems Performance Leader, you’ll work closely with 2 Operations Administrators in driving our national installation and delivery schedule across SA, VIC, and NSW. This position supports customer communication and delivery coordination across our operations. You will be responsible for ensuring customers receive accurate information, enquiries are handled efficiently, and internal teams are aligned on delivery expectations.
Job Responsibility:
Respond to customer enquiries via phone and email
Provide delivery updates and manage customer expectations
Maintain accurate customer and delivery records
Coordinate with internal teams to support delivery outcomes
Identify and escalate issues where required
Requirements:
Clear and professional communication skills (phone and email)
Strong attention to detail and accuracy in data entry
Ability to manage multiple tasks and prioritise effectively
Reliable, organised and consistent in approach
Willingness to support the broader team
What we offer:
Paid birthday leave
Employee Assistance Program (EAP)
Flexible working arrangements (within an on-site team environment)
A supportive and collaborative team environment, with consistent behaviours aligned to our values
Clearly defined role responsibilities and expectations
Structured training and onboarding delivered by your manager and team
Opportunities for career development and progression within the business