Customer Activation Manager Job at Ramp (New York)

Customer Activation Manager

Customer Activation Managers at Ramp strive to deliver value to our customers an...

Location

United States , New York, NY; San Francisco, CA; Miami, FL; Washington, D.C.

Salary:

115000.00 - 212500.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
Experience managing enterprise customer relationships with numerous stakeholders
Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Customer Activation Manager

Customer Activation Managers at Ramp strive to deliver value to our customers an...

Location

United States , New York, NY; San Francisco, CA; Miami, FL; Washington, D.C.

Salary:

139300.00 - 263900.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
Experience managing strategic enterprise customer relationships with numerous stakeholders
Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Customer Activation Manager - On Trade

Are you a commercially driven marketing professional who thrives on bringing sta...

Location

United Kingdom , London

Salary:

Not provided

Advocate Group

Expiration Date

Until further notice

Requirements

Proven experience in a Customer/Trade Marketing or Activation role, ideally within drinks or premium FMCG
A self-starter with a strong drive to build brand presence and deliver tangible commercial results
Experience delivering impactful activations within the on-trade environment
Confident, energetic, and personable, with the ability to represent brands externally
A collaborative team player who thrives in a fast-paced, entrepreneurial environment
Full UK driving licence and comfortable with regular travel as part of the role

Job Responsibility

Shape and deliver the UK on-trade activation strategy, focusing on high-impact venues and priority customers
Partner with marketing and sales to build and execute commercially focused annual activation plans
Create bespoke, insight-led activation plans that drive visibility, engagement, and ROI
Develop standout on-trade toolkits, POS, and in-venue assets that bring the brand to life
Lead execution of immersive activations, including events, tastings, training, and bartender programmes
Work closely with sales teams and agencies to unlock opportunities and deliver best-in-class activations
Track and optimise activation performance to continuously improve future activity
Spend significant time in the on-trade building relationships and gathering insight

Fulltime

Customer Activation Manager / Trade Marketing

Our client is one of the leading global companies in FMCG sector.

Location

Turkey , Istanbul

Salary:

Not provided

Michael Page

Expiration Date

Until further notice

Requirements

A bachelor's degree in a relevant field
Having min 3-4 years of experience in Marketing, Customer/Trade Marketing, or Sales within the FMCG industry
Hands-on experience working with major customers
Strong analytical skills and a strategic mindset to drive decision-making
Excellent communication and interpersonal skills to build effective relationships
Proficiency in MS Office applications for reporting and presentations
Fluent in English.

Job Responsibility

Responsible for channel and client customized activity calendars planning and development, leading customized activities' development and execution in collaboration with brand marketing and sales function
Monitoring customers' performance through periodical scorecards and reviews, being responsible for marketing brand building in key accounts
Participation in negotiation process with key customers, and ensuring high level of customers engagement
Responsible for POSM development along with Sales team to support marketing plan development for channels and customers
Estimation of growth opportunities in channel/particular customers, long-term channel activation strategies and annual activity plans development
Managing customer activation strategies development and its deployment
Preparation of customized selling story together with sales function as part of negotiation process
Driving Customer marketing capabilities
Collaborating with Sales, Brand Marketing and Category Leadership team during channel & customer strategies and activation plans development and execution
Planning and leading tailor-made and customized activity calendars and budget

What we offer

Great career opportunity in a leading global company.

Fulltime

Senior Customer Activation Manager

Customer Success Managers on the Partnerships team own the activation, growth, a...

Location

United States , New York; San Francisco

Salary:

126000.00 - 235813.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in Partner Success
Fluency with partner ecosystem operations
Exceptional project management and time management
Excellent verbal and written communication
Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Desire to learn our product inside out
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customer needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges
Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Senior Scaled Customer Activation Manager | Bill Pay Specialist

Bill Pay Specialist Customer Success Managers own the activation and growth of c...

Location

United States , New York; San Francisco

Salary:

120000.00 - 165000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
Bill Pay / AP, Accounting Implementation Experience
Exceptional project management, organization, and time management skills
Excellent verbal and written communication abilities
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
Strong desire to become a product expert
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
Proven track record of exceeding quota or outperforming key metrics
Ability to anticipate customer needs and position product solutions effectively
High adaptability and comfort operating in a fast-paced, constantly evolving environment

Job Responsibility

Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
Continuously grow, learn, and adapt within a fast-paced startup environment

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Senior Scaled Customer Activation Manager

Customer Success Managers at Ramp drive value for customers and revenue for the ...

Location

United States , New York; San Francisco

Salary:

120000.00 - 165000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
Proven success managing a high-volume book of business while consistently driving customer outcomes
Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
Proven track record of meeting or exceeding key performance metrics in fast-paced environments
High adaptability and comfort navigating ambiguity in a scaling organization
Strong curiosity about product design and the ability to communicate why Ramp works the way it does

Job Responsibility

Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions
Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints
Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows
Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals
Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed
Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system
Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively
Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality
Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities
Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Scaled Customer Activation Manager | Bill Pay Specialist

Bill Pay Specialist Customer Success Managers own the activation and growth of c...

Location

United States , New York, NY; San Francisco, CA

Salary:

93600.00 - 143000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in customer success, account management, technical consulting, or product operations
Bill Pay / AP, Accounting Implementation Experience
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
Proven track record of exceeding quota or outperforming key metrics
Ability to anticipate customer needs and position product solutions effectively
High adaptability and comfort operating in a fast-paced, constantly evolving environment

Job Responsibility

Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
Continuously grow, learn, and adapt within a fast-paced startup environment

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

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Customer Activation Manager

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