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Customer Activation Manager

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Ramp

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

115000.00 - 176000.00 USD / Year
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Job Description:

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of the team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.

Job Responsibility:

  • Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
  • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
  • Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products
  • Partner closely with the product team to ensure customer feedback is reviewed and prioritized
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Requirements:

  • Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
  • Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
  • Proven track record of exceeding quota and/or outperforming key target metrics
  • Ability to anticipate customers’ needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast paced environment

Nice to have:

  • Bachelor's degree from an accredited university
  • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
  • Experience with financial services sales
  • Experience at a high-growth startup
What we offer:
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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