Customer Acquisition Executive, HSBC

HSBC

Location:
Malaysia, Puchong, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Customer Acquisition Executive focuses on engaging prospects, meeting sales KPIs, and offering premium banking services to enhance customer relationships while adhering to HSBC standards and values

Job Responsibility:

Achieve performance expectations and contribute toward the Retails business in line with IWPB strategic direction
Support and engage in roadshow or events including approach prospect leads for acquisition to deliver the overall sales result
Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities
To champion and drive a culture that supports the HSBC branded customer experience
Provide quality after sales engagement to strengthen long-term relationships
Ensure 100% completion of mandatory training within deadlines
Support achievement of HSBC vision, values, goals and culture in personal behavior, actions and decision making
Demonstrate effectiveness, strong team player and Can-Do spirit by sharing knowledge and good practice
Understand and adhere to regulations and regulatory guidance promptly by reporting any breaches in accordance with local procedures
Ensure adherence to applicable Global, regional and country standards and policies
Safeguards the Bank from loss and always protects the Bank’s reputation
Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM

Requirements:

Min Diploma in any field or equivalent sales experience
Strong interpersonal and communication skills with the ability to engage with customer effectively
Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors
Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products
Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

What we offer:

Continuous professional development
Flexible working opportunities
Inclusive and diverse environment

Additional Information:

Job Posted:
September 03, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Acquisition Executive

HSBC

Location:Malaysia, Puchong, Kuala Lumpur

Category:Banking

Contract Type:Employment contract