Customer Accounts Specialist - Strategic Accounts India

• Manage corrective actions related to invoice inaccuracies
• Provide customer service by responding to, tracking, and resolving customer invoicing inquiries
• Collaborate with internal stakeholders such as Sales, Operations, Finance, Tax, and Credit Analysts to address potential relationship issues
• Actively manage AR health and ensure targets are met
• Coordinate, facilitate, process, and follow up on financial changes
• Manage and process non-financial changes, ensuring customer information is accurate and up to date in the system
• Identify current and potential past-due accounts
• Make collection calls and manage the collection strategy

• Bachelor's degree or equivalent experience with 2–4 years of related experience, or a Master’s degree with up to 2 years of experience
• 4–6 years of relevant experience in credit and collections, asset management, or the leasing industry
• Proven experience in handling complex invoice reconciliations
• Good understanding of Indian tax regulation
• High proficiency in Excel and data analytics

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion