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Customer Accounts Representative

United Kingdom, Cardiff · Job Posted June 02, 2026
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Job Description

We’re looking for a motivated individual to join our dynamic Customer Accounts Team as a Customer Accounts Representative (CAR). This is a fantastic opportunity for someone with at least 12 months of experience in bank reconciliation or payments to build on their existing knowledge and gain exposure to broader finance operations. This role is ideal for someone looking to build on their foundational finance experience, explore how payments and reporting drive business decisions, and grow within a supportive and fast-paced team.

Job Responsibility

  • Work at the heart of the business where money moves in and out every day
  • Apply and expand your understanding of bank reconciliation, BACS processes, and financial accuracy
  • Support day-to-day banking operations, including payments, suspense queues, and DCA posting
  • Help manage invoices and purchase order processes, linking them to overall financial performance
  • Liaise with internal teams to ensure correct payment and invoice information is shared and actioned
  • Gain exposure to Bottom Line Reporting and commercial finance insights
  • Suggest improvements and help shape better processes
  • Be a go-to contact for cross-departmental queries, helping colleagues across the business navigate payment and invoice processes with clarity and confidence

Requirements

  • Minimum 12 months’ experience in banking, payments, or a similar finance role
  • A keen interest in finance, numbers, and business processes
  • Strong attention to detail and good organisational skills
  • Confidence to ask questions, collaborate with others, and get stuck in
  • A proactive attitude and a willingness to learn

Nice to have

Familiarity with Pan front & back office systems

What we offer

  • 33 days holiday (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Up to £3,600 of free shares each year after one year of service
  • Great Place to Work recognition
  • Disability Confident Leader

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