Customer Accounts Representative

• Supporting daily banking and payment activities
• Assisting with bank reconciliation processes and learning how payments flow through our systems
• Working on BACS, suspense queues, DCA posting, and wider payment operations
• Managing and supporting the invoice and purchase order process
• Gaining exposure to how financial performance links to operational processes, including Bottom Line Reporting
• Liaising with internal teams to ensure accurate payment and invoice information is shared and actioned
• Supporting write‑offs, suspense investigations, and resolving payment‑related queries
• Identifying opportunities to streamline processes and suggesting improvements

• Previous experience in a payments, invoicing, or finance administration role
• OR currently studying towards a recognised finance qualification (e.g., AAT Level 2 or above) with the ability to demonstrate accurate work with numerical or financial data through previous employment or academic study
• A keen interest in finance, numbers, or business processes
• Strong attention to detail and good organisational skills
• A proactive approach, with confidence to ask questions and collaborate with others
• Willingness to learn - full training will be provided

Familiarity with Pan front and back office systems

• Up to £3,600 of free shares each year after one year of service
• 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
• Option to buy or sell up to an additional five days of annual leave
• Financial & Mortgage Advice
• 24-Hour Ecare
• Cycle to Work Scheme
• Flexible Working
• Simply Health
• Private Health Cover
• Critical Illness Cover