Customer Accounts Receivable Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
Finance

Contract Type:
Not provided

Salary:

49500.00 - 104900.00 USD / Year

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Job Description:

This Customer Delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, documents and resolves payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Job Responsibility:

Deliver customer experience within the lifecycle processes
Service requests of customers through different access channels (email, phone, post, customer portal)
Build and maintain strong internal and external customer relationships
Demonstrate understanding of customer infrastructure, processes, and key customer contacts
Support Total Customer Experience
Prepare monthly collection strategies and establish action plans to meet/exceed metrics
Report progress during AR review meetings and effectively forecast month-end metric results
Manage collection balances per Customer
Target Open A/R > 30, 60, 90,180 days
Ensure Cash Allocation and Suspense management are managed timely and accordingly to policies and procedures
Document all collection activities in required applications
Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively
Collaborate and engage with team members providing valuable input for customer projects/solutions
May act as a team or project leader validating deliverables and team decision making processes
Provides guidance and leadership to all colleagues
Proficient and compliant with internal processes and policies
Demonstrate sound judgment, prompt follow-up, and timely escalations
Escalate disputes and non-responsiveness effectively and timely
Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing)

Requirements:

First-level university degree or equivalent experience
1-2 years’ related experience in an accounts receivable or customer service position
Collection experience preferred or relevant experience (financial, customer service/customer delivery)
Strong verbal skills resulting in successful collection of fees and timely management of returns
Working knowledge of the field of Customer experience relations
Demonstrate verbal and written communication and customer service skills
Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
Effective organization, time management, prioritization, follow-up and execution skills
Effective problem solving and issue resolution skills
Fluent English language
Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Relationship Management (CRM)
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Accounts Receivable Specialist