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Customer Accounts Receivable Specialist

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Hewlett Packard Enterprise

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Location:
United States

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Category:

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Contract Type:
Not provided

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Salary:

49500.00 - 104900.00 USD / Year

Job Description:

This Customer Delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, documents and resolves payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Job Responsibility:

  • Deliver customer experience within the lifecycle processes
  • Service requests of customers through different access channels (email, phone, post, customer portal)
  • Build and maintain strong internal and external customer relationships
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts
  • Support Total Customer Experience
  • Prepare monthly collection strategies and establish action plans to meet/exceed metrics
  • Report progress during AR review meetings and effectively forecast month-end metric results
  • Manage collection balances per Customer
  • Target Open A/R > 30, 60, 90,180 days
  • Ensure Cash Allocation and Suspense management are managed timely and accordingly to policies and procedures
  • Document all collection activities in required applications
  • Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively
  • Collaborate and engage with team members providing valuable input for customer projects/solutions
  • May act as a team or project leader validating deliverables and team decision making processes
  • Provides guidance and leadership to all colleagues
  • Proficient and compliant with internal processes and policies
  • Demonstrate sound judgment, prompt follow-up, and timely escalations
  • Escalate disputes and non-responsiveness effectively and timely
  • Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing)

Requirements:

  • First-level university degree or equivalent experience
  • 1-2 years’ related experience in an accounts receivable or customer service position
  • Collection experience preferred or relevant experience (financial, customer service/customer delivery)
  • Strong verbal skills resulting in successful collection of fees and timely management of returns
  • Working knowledge of the field of Customer experience relations
  • Demonstrate verbal and written communication and customer service skills
  • Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
  • Effective organization, time management, prioritization, follow-up and execution skills
  • Effective problem solving and issue resolution skills
  • Fluent English language
  • Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
April 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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