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Customer Accounts Advisor

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The Muse

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Location:
United States , Columbia

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Contract Type:
Not provided

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Salary:

12.75 - 13.50 USD / Hour

Job Description:

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Job Responsibility:

  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management

Requirements:

  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy
  • including satisfactory MVR (driving record). Canada at least the age of 18
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron’s Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills
What we offer:
  • HEALTH AND WELLNESS
  • PARENTAL BENEFITS
  • WORK FLEXIBILITY
  • OFFICE LIFE AND PERKS
  • VACATION AND TIME OFF
  • FINANCIAL AND RETIREMENT
  • PROFESSIONAL DEVELOPMENT
  • DIVERSITY AND INCLUSION

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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