This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Working as part of the Customer Service team, providing high quality customer service by proactively managing the process of orders for both fertiliser and process chemicals efficiently and professionally. Via the hauliers, organising the delivery of the product to customers. This is an end-to-end process, from order to delivery, both of which are managed through this role. Working regionally.
Job Responsibility:
Delivery – product delivered on time and in full
Booking hauliers to ensure agreed delivery timelines are met
Ad Hoc Analytics & Planning – provide Customer Service Manager with data, as required
To administer and process orders with current terms and conditions of sale
To plan and organise the accurate movement of finished products to satisfy the requirements of distributor and farmer customers
Ensuring orders are entered onto the system correctly and in a timely manner, guaranteeing accurate invoices to customers
To support and to customers and hauliers out of hours
To consistently investigate, check and raise credit applications and process customer complaint settlements professionally
Requirements:
Commercial awareness (experience of customer service or distribution service)
Adding value through awareness and communication of key metrics and ability to deliver objectives
Robust internal/external communication and interpersonal skills – proven administrative, persuading/influencing ability
excellent telephone manner and data recording
Able to resolve diverse customer problems logically and effectively
Diligent with the ability to remain calm and focussed under pressure
Dynamic – capable dealing with shifting priorities