Customer Account Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Account Specialist role at HPE Financial Services helping organizations create investment for digital transformation. The position manages customer lifecycle and collection process, serving as accounts receivable point of contact while ensuring effortless customer experience.

Job Responsibility:

Manage customer lifecycle and collection process
Monitor, report, document and resolve payment deviations (payment delays)
Serve as accounts receivable point of contact for the customer
Resolve invoicing and payment queries
Ensure customer has effortless customer experience
Meet company's AR targets
Work closely with customer's accounts payable team to ensure payment
Work with internal functions to ensure all invoice payments are applied and closed
Provide proactive customer service
Support customer in understanding available channels to engage with company
Follow up mail/calls to customer on payments
Initiate collection steps to default customers
Manage external and internal queries
Design solutions to ensure smooth process
Cater to agreed customized solutions
Adhere to internal and external compliance requirements

Requirements:

Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Excellent verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Relationship Management (CRM)
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Account Specialist