Customer Account Specialist

• Manage the customer’s account by communicating expected delivery dates
• managing expedite requests
• communicating tracking and follow up information regarding customer orders both internally and externally
• Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics
• Meeting all internal customer SLAs
• Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
• Directly support outside sales with dedicated customer base
• Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions
• Proactive quote, order, and customer management
• Quoting products and services including product selection understanding and additional product recommendations
• Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives
• Order entry / data entry into ERP System
• Identity and add prospects within assigned territory to assist with company sales initiatives
• Outbound follow up on new leads
• Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals
• Recognize industry trends that may impact customer needs and continued sales
• Ability to generate, review and analyze reports related to customer sales activities related to the above
• Command of technical understanding/aptitude for products offered
• Proactive promotion of customer incentives that align with the sales strategy
• Upsell customers additional complimentary products and solutions
• Continuous training on technical product competencies and technical advancements

• High school diploma required
• 4-year degree preferred but not required with adequate experience
• Minimum 4 years of experience in a sales-related environment (e.g., customer service, outside/inside sales, technical sales, purchasing, etc.)
• Industrial experience required
• Distribution experience preferred
• Ability to work in a high volume, fast-paced business

Distribution experience