Customer Account Specialist Job at Robert Half (Washougal)

Job Description

We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers.

Job Responsibility

Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication
Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items
Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity
Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business
Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers
Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies
Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions
Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment
Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns

Requirements

Experience in customer success, account management, customer service, or order fulfillment within a fast-paced business environment
Strong ability to coordinate multiple orders and priorities while maintaining accuracy, responsiveness, and attention to detail
Comfortable working across departments to support issue resolution and keep customer commitments on track
Ability to analyze order activity, demand patterns, or service trends and communicate findings clearly to internal and external stakeholders
Proficiency with business systems or CRM/ERP platforms for order entry, tracking, and documentation, preferably SAP (not required)
Effective written and verbal communication skills with a detail-focused, solutions-oriented approach to customer interactions
Strong organizational and time-management skills with the ability to adjust quickly to shifting business needs

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Customer Account Specialist

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