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This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.
Job Responsibility:
Coordinate with sales and product teams for order accuracy
Proactively communicate with salespeople and customers regarding order status and delivery concerns
Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery
Maintain thorough electronic documentation for orders and shipments in ERP software
Build strong customer relationships
Requirements:
2+ years of relevant experience
Proficient with MS Suite
solution-driven mindset
Quick learner
adaptable
detail-oriented
organized
eager
enthusiastic
Proven experience in customer service, procurement, or logistics
Strong organizational and time-management skills for handling multiple customer orders efficiently
Effective communication skills to coordinate with sellers, customers, and internal teams
Proficiency in managing documentation and order tracking systems
Ability to work collaboratively in a team environment
Detail-oriented mindset to ensure accuracy in pricing, billing, and documentation
Familiarity with logistics coordination
Problem-solving skills to address and resolve order-related challenges