Customer Account Specialist

• Develop and maintain strong working relationships with customers
• Work with others across YMCA Awards and the wider Charity
• Communicate confidentially over the phone and in writing
• Keep up to date records of correspondence with customers
• Process a variety of administrative tasks
• Answer questions about our products and provide support using our systems and services

• Comfortable building relationships with both internal and external stakeholders
• Passionate about helping others and able to provide excellent customer care
• A hands-on, highly collaborative attitude
• Highly organised and focused on work quality, with a strong attention to detail, and able to complete varied tasks within agreed timeframe
• Must be UK based and have the right to work in the UK

An interest in Fitness and Physical Activity

• 27 days annual leave + 3 annual leave days over Christmas + bank holidays
• Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days
• 4% Contributory Pension Scheme
• Life Assurance
• Cycle to Work Scheme
• Employee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)
• Employee Discount Scheme