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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Customer Account Specialist Graduate

Malaysia, Kuala Lumpur · Job Posted June 04, 2026
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Job Description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility

  • Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
  • Manage corrective activities in regard to invoice inaccuracies
  • Provide customer service by responding, Tracking and resolving customer invoicing inquiries
  • Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
  • Actively manage AR health & targets
  • Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
  • Support testing of new systems releases as requested
  • Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes)
  • analyzing and ensuring customer information is accurate and up to date in the systems
  • Delinquency Management
  • Identify Past Dues (current & potential)
  • Make Collection Calls
  • Manage Collection Letters (Standard Letter)
  • Escalate Collection Activities on Delinquency > 30 Days

Requirements

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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