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Vodafone Logo Vodafone · IT - Administration

Customer Account Security Manager

United Kingdom, Newbury, Farnborough, London, Newark, Stoke, Leeds, Bristol · Job Posted March 21, 2026
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Job Description

Working on key accounts, you will act as a Security Officer, to manage our customers’ Information and Cybersecurity requirements within Vodafone, providing security leadership, security technical insight and ensuring that security is an enabler that supports Vodafone and its customers. The Customer Account Security Manager (CASM) will be the single Vodafone point of contact for security for the customer and will ensure the successful delivery of security services, as per the Master Service Agreement.

Job Responsibility

  • Single point of contact for all customer security matters relating to Vodafone
  • Monitoring and maintaining compliance to all contractual security obligations, including agreed reporting. Participate in customer security forums and provide management oversight of client security audits
  • Collaborate with all Vodafone Lines of Business to champion our customers current and evolving security posture
  • Security & Risk assessment, audit and management of major change
  • Support account enquiries (Commercial / Service / Technical), Identify security opportunities, and provide bid support

Requirements

  • Previous track record in managing customers within a Security team, personally delivering security advice, reporting and guidance to clients
  • Good understanding of current and future Security landscapes and the challenges faced within changing regulatory and legal frameworks
  • Experience of working in multiple sectors (e.g. public, retail, utilities, financial etc.)
  • Demonstrable technical security depth of knowledge in a variety of technical areas, e.g. DDoS, firewalls, PAM, SIEM, Cloud, Network, Applications and operating systems etc.
  • Must own, champion and proactively deliver against security obligations, providing regular accurate reporting on security status, risks and issues
  • Must hold current Security Clearence (SC), or be willing and eligible to undergo SC vetting

What we offer

  • Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
  • Discounts, vouchers, a pension plan and loads more
  • Amazing learning tools and top-notch parental leave policies
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