Customer Account Portfolio Manager Job at Vodafone (London)

Customer Account Portfolio Manager

We are seeking a collaborative and strategic individual to manage a significant ...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in sustaining trusted relationships with C‑Suite or senior industry decision-makers
Skilled in managing diverse portfolios and growing engagements within complex customer environments
Able to unite cross-functional teams to deliver value and customer success
Equipped with strong leadership capabilities, with the ability to inspire and guide teams
Experienced in consulting (advantageous but not essential)

Job Responsibility

Build trusted, long-lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives
Shape customer value propositions, co-developing solutions that address business challenges while differentiating VOIS in the market
Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units
Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business
Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations
Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs
Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends

What we offer

Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders
A dynamic environment where you can influence strategic decisions and drive measurable business growth
The chance to collaborate with diverse, multi‑disciplinary teams across global service lines
A role that enhances your commercial acumen and deepens customer partnership capabilities

Fulltime

Senior Customer Account Portfolio Manager

Reporting into the Customer Account Lead (CAL) of Vodafone Germany (VF-DE), the ...

Location

Germany , Düsseldorf

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong business domain knowledge in (digital) commercial operations as well as (digital) marketing and (digital) sales in a telco context with ideally 15+ years of experience
Strong functional domain knowledge in service strategy, operating model design, service transformation and digital/ AI
Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry
Building trusted client relationships
Managed a portfolio of work across multiple customers previously
Shown ability to grow and expand existing engagements within client environment
Demonstrated ability to bring together disparate teams to drive client success
Leadership skills with the ability to manage and inspire cross-functional teams
Consulting experience ideal, but not essential

Job Responsibility

Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
Build long standing relationships with the customer
Manage a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
Support the CAL in the overall account agenda and priorities
Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
Bring together different Service line leads within their portfolio of work
Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

Senior Customer Account Portfolio Manager

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
Managed a portfolio of work across multiple customers previously
Shown ability to grow and expand existing engagements within client environment
Demonstrated ability to bring together disparate teams to drive client success
Leadership skills with the ability to manage and inspire cross-functional teams.
Consulting experience ideal, but not essential

Job Responsibility

Lead and own a significant part of our business within a customer or OpCo
Own all engagements in that area, end-to-end from sales through to delivery including the P&L
Accountable for delivering the growth, revenue and associated profitability targets
Own C-Suite relationships for that portfolio, and various other relationships at the E and F band level
Spearhead market expansion and portfolio growth through a deep understanding of the customer's priorities and growth agenda
Bring together teams from the service towers to create a team delivering value for our customer
Grow our business over the next 12-24 months
Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
Build long standing relationships with the customer

Fulltime

Senior Customer Account Portfolio Manager

We are seeking a Senior Customer Account Portfolio Manager to lead a significant...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
Support the CAL in shaping the broader account direction and delivering strategic priorities
Implement account roadmaps and use them to expand the assigned book of business
Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
Originate or support the development of deals and competitive RFP responses using commercially viable pathways
Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities

Job Responsibility

Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
Support the CAL in shaping the broader account direction and delivering strategic priorities
Implement account roadmaps and use them to expand the assigned book of business
Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
Originate or support the development of deals and competitive RFP responses using commercially viable pathways
Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities

What we offer

Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes
Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets
The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams
Ability to directly drive growth, transformation, and customer value within a highly dynamic environment
A platform to enhance commercial, leadership, and client advisory capabilities

Senior Customer Account Portfolio Manager - Partner Markets

Reporting into the Partner Markets Customer Account Lead within the GTM & Commer...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Demonstration of sustained client relations management experience at a C-suite level or key decision makers in the industry and ability to build trusted client relationships
Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals
Managed a portfolio of work across multiple customers previously
Shown ability to grow and expand existing engagements and services within customer environment
Proven ability to bring together disparate teams across multiple disciplines and levels of seniority to drive client success
Leadership skills with the ability to manage and inspire cross-functional teams
Consulting experience ideal, but not essential
Fluent speaking in Spanish desirable

Job Responsibility

Lead and own a significant part of our business within a Partner Market, customer or OpCo
Own all engagements end-to-end from sales through to delivery including the P&L
Accountable for delivering the growth, revenue and associated profitability targets
Own C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level
Spearhead market expansion, portfolio growth and service renewal/retention
Bring together teams from the VOIS service towers and working closely with the Partner Markets Account Managers within Vodafone Group to create a team delivering value for our customers
Lead transformation initiatives and deliver measurable value to our customers

What we offer

Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Vodafone family and friends discount
Private medical, private dental, free health assessments, share save scheme
Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
Access to Vodafone University and LinkedIn Learning

Fulltime

Customer Account Manager

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of account management, customer success, or client relationship experience
Experience in logistics, transportation, freight, supply chain, or shipping preferred
Strong communication, problem-solving, and relationship management skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Proficiency with CRM systems and Microsoft Office Suite
Strong attention to detail and follow-through
Bachelor’s degree preferred but not required based on experience
Knowledge of shipping processes, freight coordination, and customer account support
Experience working with cross-functional operational teams
Ability to analyze account activity and identify growth opportunities

Job Responsibility

Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs
Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership
Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery
Monitor shipments, resolve service issues, and provide proactive updates to customers
Identify opportunities to expand services within existing accounts
Prepare account reports, track service metrics, and communicate performance results to clients and leadership
Support pricing discussions, contract renewals, and service agreements
Address customer concerns with urgency and professionalism while ensuring timely resolution
Maintain accurate client records, activity notes, and account updates in CRM systems
Partner cross-functionally to improve processes and enhance the overall customer experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accou...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a sales or account management role, ideally within a target-driven environment
Strong understanding of sales processes, pipeline management, and performance metrics
Confident in using CRM systems and Microsoft Office applications

Job Responsibility

Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
Prepare and follow up on quotations, working towards both individual and team sales targets
Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies

What we offer

Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
25 days’ holiday plus bank holidays
Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
Hybrid working options available following successful completion of a 12-week onboarding period
Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression
25 days annual leave plus bank holidays, pension

Fulltime

Enterprise Account Portfolio Manager

Allied Universal® is hiring a Enterprise Account Portfolio Manager. The Enterpri...

Location

United States , Lake Worth

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one or more of the following: Bachelor’s degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of two (2) years of account management experience driving customer solutions
Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Job Responsibility

Develop and nurture relationships with enterprise clients and Allied Universal’s branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings
Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and company needs
Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews
Analyze, report and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management
develop strategies to achieve all financial targets
Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process

What we offer

Medical, dental, vision, basic life, AD&D,and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Bonus

Fulltime

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Customer Account Portfolio Manager

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