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Robert Half Logo Robert Half · Customer Service

Customer Account Manager

United States, Elma · Job Posted June 28, 2026
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Job Description

We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results.

Job Responsibility

  • Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries
  • Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues
  • Track account activity to confirm adherence to contract terms and protect both service expectations and business performance
  • Prepare cost analyses and develop pricing proposals for leadership review and approval
  • Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance
  • Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review
  • Contribute data and insights used in the development of the annual business plan
  • Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health
  • Help assemble and deliver account and product line updates for management and leadership audiences
  • Carry out additional related responsibilities as needed to support business objectives

Requirements

  • Experience in account management within a business-to-business environment
  • Ability to build and maintain strong customer relationships across multiple stakeholders
  • Background in sales support, inside sales, or managing inbound customer inquiries
  • Strong analytical skills with the ability to interpret sales, booking, and performance data
  • Comfortable creating price quotations, cost estimates, and account-related reports
  • Effective collaboration skills for working across operations, engineering, quality, and commercial teams
  • Clear written and verbal communication skills, including presenting updates to leadership
  • Ability to manage multiple priorities while maintaining accuracy and responsiveness

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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