Customer Account Manager

• Act as the primary point of contact for Smith & Brock’s largest customer
• Oversee daily operational needs across all London sites, ensuring order frequency, quality and service levels, and communication run smoothly
• Build strong, long-term relationships with various teams that support customer satisfaction and retention
• Understand the customer’s business requirements, challenges, and growth opportunities
• Conduct regular account reviews to ensure expectations are met and exceeded
• Work closely with internal teams (operations, logistics, procurement, customer service) to deliver consistently high service levels
• Proactively identify and implement opportunities for upselling or added value services
• Grow existing accounts by developing tailored sales strategies and recommending appropriate product solutions

• Proven experience in account management, sales, or a combined commercial role, ideally managing high-value or complex customer accounts
• Strong organisational and operational discipline, with experience working in a structured environment
• Excellent problem-solving skills and a proactive approach to customer service
• Ability to manage and nurture high-value accounts effectively
• Exceptional communication, negotiation, and interpersonal skills
• Highly organised, capable of managing multiple priorities simultaneously
• Confident, commercially driven, and customer-focused mindset
• Comfortable working independently and collaboratively with cross-functional teams
• Proficiency in Excel and data reporting
• Full UK driving licence (role may require customer visits)

Knowledge of fresh produce, FMCG, foodservice, or hospitality sectors is advantageous but not essential

• Free veg and fruit shop weekly (Value of £1300 per year!)
• Flexible environment
• Performance Bonus
• Travel Expenses