Customer Account Manager Job at 360 Resourcing Solutions (London)

Customer Account Manager

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

40000.00 - 50000.00 GBP / Year

Save Job

Apply Position

Job Description:

At Smith and Brock, we’re not just in the business of fresh produce we’re in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart. We are seeking a highly motivated and organised professional to take on a customer-focused account management role. This position is ideal for someone with proven experience managing customer accounts, who has experience in a structured environment and excels at building strong client relationships. The role involves overseeing operational needs for key customers and ensuring consistently high service standards across the business.

Job Responsibility:

Act as the primary point of contact for Smith & Brock’s largest customer
Oversee daily operational needs across all London sites, ensuring order frequency, quality and service levels, and communication run smoothly
Build strong, long-term relationships with various teams that support customer satisfaction and retention
Understand the customer’s business requirements, challenges, and growth opportunities
Conduct regular account reviews to ensure expectations are met and exceeded
Work closely with internal teams (operations, logistics, procurement, customer service) to deliver consistently high service levels
Proactively identify and implement opportunities for upselling or added value services
Grow existing accounts by developing tailored sales strategies and recommending appropriate product solutions

Requirements:

Proven experience in account management, sales, or a combined commercial role, ideally managing high-value or complex customer accounts
Strong organisational and operational discipline, with experience working in a structured environment
Excellent problem-solving skills and a proactive approach to customer service
Ability to manage and nurture high-value accounts effectively
Exceptional communication, negotiation, and interpersonal skills
Highly organised, capable of managing multiple priorities simultaneously
Confident, commercially driven, and customer-focused mindset
Comfortable working independently and collaboratively with cross-functional teams
Proficiency in Excel and data reporting
Full UK driving licence (role may require customer visits)

Nice to have:

Knowledge of fresh produce, FMCG, foodservice, or hospitality sectors is advantageous but not essential

What we offer:

Free veg and fruit shop weekly (Value of £1300 per year!)
Flexible environment
Performance Bonus
Travel Expenses

Additional Information:

Job Posted:
January 15, 2026

360 Resourcing Solutions - All Job Offers

Job Link Share: