Customer Account Manager Job at U.S. Bank National Association (Loughlinstown)

Customer Account Manager

U.S. Bank National Association

Location:
Ireland , Loughlinstown

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reporting to the Customer Account Management, Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across designated account base. The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity.

Job Responsibility:

Achieve set monthly targets in respect of sales and accounts retained
Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them
Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business
Achieve and deliver on key KPI’s as set out by line manager
Update the CRM systems with the outcome and success of each communication with the customer
Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced
Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

Requirements:

Leaving Certificate or equivalent as standard
At least 1 years’ experience in a customer account management role in a sales driven environment
Evidence of consistently hitting and overachieving revenue targets
Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business
Excellent time management and organisational skills
Proven ability to develop and maintain relationships at all levels of a company
Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively
An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills
A team player able to work and support colleagues across a multinational organisation
A willingness to accept change and the ability to maintain effectiveness in a changing environment
Strong relationship building and influencing skills
Interested in learning about the Elavon business and has a general ‘can-do’ attitude.

What we offer:

Market-competitive compensation package
Performance-based incentives for eligible employees
Inclusive equitable benefits focused around financial wellbeing, health & wellness
Continuous development opportunities including training, education support, and career progression pathways
Employee recognition programs.

Additional Information:

Job Posted:
March 08, 2026

Expiration:
March 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

U.S. Bank National Association - All Job Offers

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