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Office Angels Logo Office Angels · Customer Service

Customer Account Manager

United Kingdom, Gateshead 27000.00 - 30000.00 GBP / Year · Job Posted March 12, 2026
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Job Description

As a Customer Account Manager, you will manage and develop relationships with existing customers, ensuring high levels of satisfaction while identifying opportunities to further support and grow accounts. Supporting the Head of Sales, who manages new business activity, you will act as the primary contact for existing clients and work closely with internal teams to deliver excellent service and technical support.

Job Responsibility

  • Proactively manage and develop allocated customer accounts, communicating via telephone, email, and Teams to maintain strong relationships and high service standards
  • Prepare and issue quotations to customers
  • Identify and support opportunities within existing customer accounts
  • Provide product information and Tier 1 technical support (full training provided)
  • Create structured account action plans for key customers
  • Track activity and contribute to monthly reporting
  • Participate in ongoing training and development
  • Support additional initiatives as required by the Head of Sales and wider business

Requirements

  • Experience in an Account Manager or similar customer service/account-based role
  • Strong commercial awareness
  • Excellent communication skills across phone, email, and Teams
  • Proficiency with CRM systems and Microsoft Office 365
  • A proactive, self-motivated, and collaborative approach
  • A genuine interest in continuous improvement

What we offer

  • 25 days annual leave + 8 bank holidays
  • Option to purchase additional leave
  • Extra holiday entitlement for length of service
  • Pension: 6% employer / 2% employee
  • Life assurance: 3× annual salary
  • Health Cash Plan (up to £625 per year for prescriptions, dental & therapies)
  • Employee Assistance Programme & 24/7 GP helpline
  • Share Incentive Plan (free shares held in trust for 3 years)
  • Cycle to Work Scheme
  • Holiday purchase scheme
  • Long-service holiday rewards
  • Discounts at local attractions & via the Smarter Spending App
  • Profit share bonus scheme
  • quarterly bonus scheme
  • Free on-site parking
  • Work from home Fridays (once fully trained)
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