Customer Account Manager – Finished Vehicle & Containerised Freight

• Manage a portfolio of customers using Aurizon’s finished vehicle services
• Lead the handover from commercial agreements to operational execution, ensuring clarity on scope, volumes, service levels, and pricing
• Act as the voice of the customer within Aurizon, working closely with operations teams to deliver agreed outcomes
• Coordinate service start‑ups, ramp‑ups, and change management for new and evolving customer requirements
• Monitor service performance, resolve issues, and proactively identify improvement opportunities
• Build strong, trusted relationships with customers across automotive, logistics, shipping, and freight sectors
• Support revenue growth through retention, service optimisation, and identification of upsell or expansion opportunities
• Prepare customer reporting, performance reviews, and operational insights
• Ensure compliance with safety, commercial, and contractual requirements

• Experience in account management, customer success, or sales‑to‑operations roles
• Background in trucking, logistics, rail, shipping lines, automotive logistics, or containerised freight
• Strong understanding of supply chain and transport operations
• Proven ability to manage customer relationships in a complex, operational environment
• Confidence coordinating multiple stakeholders and resolving service issues
• Strong communication, negotiation, and problem‑solving skills
• A proactive, solutions‑focused mindset
• Ability to work effectively in a fast‑growing, evolving service environment

Experience with finished vehicles, OEMs, ports, terminals, or intermodal services will be highly regarded

• Development and growth opportunities
• Access to mentoring and development programs
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
• Parental leave program and super booster