Customer Account Management Representative Senior Job at Bombardier (Dorval)

Customer Account Management Representative Senior

When applicable, Bombardier promotes flexible and hybrid work policies. Why join...

Location

Canada , Montreal

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor
You have a minimum of ten (10) years related experience in business or commercial aviation
You have a minimum of two (2) years related experience in a customer facing role
You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills
You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings
You have exceptional communication skills
can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel
You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation
You have strong customer orientation
You will be expected to be a team player, as well as being a leader within the multidisciplinary project team

Job Responsibility

Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved
Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities
Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Customer Account Management Representative Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field
Minimum of ten (10) years related experience in business or commercial aviation
Minimum of two (2) years related experience in a customer facing role
Excellent organizational and planning skills
Solid project management skills
Ability to understand complex technical specifications and certification constraints
Exceptional communication skills
Eloquent and persuasive speaker with strong presentation skills
Strong customer orientation
Team player and leader within a multidisciplinary project team

Job Responsibility

Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
Accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved
Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities
Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Senior Customer Account Manager Representative

Responsible for supporting Comcast Business Services in efforts to retain and gr...

Location

United States

Salary:

18.43 USD / Hour

Comcast Advertising

Expiration Date

Until further notice

Requirements

MS Suite
Microsoft Dynamics
MS Teams Proficiency
Salesforce
MS Outlook Proficiency
Comcast Business Advanced Business Solutions
Billing Tools
Inbound/Outbound Call Center
Dedicated Internet Sales
High School Diploma / GED

Job Responsibility

Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
Conduct regular reviews and process government accounts to include purchase and sales orders
Consistently and regularly conduct interactions digitally with base of SMB customers
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

Fulltime

Senior Account Representative

The Senior Account Representative focuses on large customers and is responsible ...

Location

United States , Windsor

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Valid driver's license required

Job Responsibility

Increases revenue and profitability through generation of new business and further development of existing accounts
Generates new leads by networking, cold calling, researching various directories and internet sites
Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
Understands complex requirements from customers for preparation of customized quoting
Delivers effective sales presentations and ensures technical requirements are met
Assists with on-site troubleshooting of customers' concerns
Works with and coordinates vendor resources to build relationships and support sales
Performs other duties as assigned

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay

Fulltime

Senior Account Representative

The Senior Account Representative focuses on large customers and is responsible ...

Location

United States , Houston

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree and seven (7) or more years of experience or an equivalent combination
Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products
Excellent written and verbal communication skills
A proficient understanding of key sales principles and best practices
Ability to influence customers, while maintaining healthy relationships
Ability to take initiative and work with limited direction
Ability to multitask and manage time well
Ability to use Microsoft Office
Valid driver's license required
Travel required

Job Responsibility

Increases revenue and profitability through generation of new business and further development of existing accounts
Generates new leads by networking, cold calling, researching various directories and internet sites
Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
Understands complex requirements from customers for preparation of customized quoting
Delivers effective sales presentations and ensures technical requirements are met
Assists with on-site troubleshooting of customers' concerns
Works with and coordinates vendor resources to build relationships and support sales
Performs other duties as assigned

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick pay
holiday pay

Fulltime

Senior Account Representative

The Senior Account Representative focuses on large customers and is responsible ...

Location

United States , Roseburg

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Bachelor's degree and seven (7) or more years of experience or an equivalent combination
Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products
Excellent written and verbal communication skills
A proficient understanding of key sales principles and best practices
Ability to influence customers, while maintaining healthy relationships
Ability to take initiative and work with limited direction
Ability to multitask and manage time well
Ability to use Microsoft Office
Valid driver's license required

Job Responsibility

Increases revenue and profitability through generation of new business and further development of existing accounts
Generates new leads by networking, cold calling, researching various directories and internet sites
Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
Understands complex requirements from customers for preparation of customized quoting
Delivers effective sales presentations and ensures technical requirements are met
Assists with on-site troubleshooting of customers' concerns
Works with and coordinates vendor resources to build relationships and support sales
Performs other duties as assigned

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Senior Account Representative

The Senior Account Representative focuses on large customers and is responsible ...

Location

United States , Salinas

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree and seven (7) or more years of experience or an equivalent combination
Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products
Excellent written and verbal communication skills
A proficient understanding of key sales principles and best practices
Ability to influence customers, while maintaining healthy relationships
Ability to take initiative and work with limited direction
Ability to multitask and manage time well
Ability to use Microsoft Office
Valid driver's license required

Job Responsibility

Increases revenue and profitability through generation of new business and further development of existing accounts
Generates new leads by networking, cold calling, researching various directories and internet sites
Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
Understands complex requirements from customers for preparation of customized quoting
Delivers effective sales presentations and ensures technical requirements are met
Assists with on-site troubleshooting of customers' concerns
Works with and coordinates vendor resources to build relationships and support sales
Performs other duties as assigned

What we offer

options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay

Fulltime

BPO Customer Care Senior Representative

As a Customer Care, you will be responsible for handling inbound calls from exis...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset.

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.

Fulltime

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Customer Account Management Representative Senior

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