Customer Account Executive Job at Ironclad (London)

Customer Account Executive

Ironclad

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

Job Responsibility:

Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value
Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close
Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success
Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets
Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Requirements:

At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS
You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own
Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business
Curiosity and genuine interest about our product, mission, and industry
Excellent communication skills, and persistent follow through on commitments to our customers
Works well with other teams and wants to own projects outside of just closing deals
Self-sufficient with a strong internal sense of urgency, hard-working, and humble
Comfortable with commercial negotiation and willingness to iterate selling style as needed
Candidates must have the unrestricted right to work in the United Kingdom.

What we offer:

Private Medical & Dental insurance, covered at 100% for you and dependents
Life assurance and Income Protection
Generous leave policies, including parental leave, medical leave and compassionate leave
Family-forming support through Maven for you and your partner
Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
Standard pension contribution scheme
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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