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Customer Account Executive

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360 Resourcing Solutions

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Location:
United Kingdom , Dinnington

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Category:
Sales

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Contract Type:
Not provided

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Salary:

28000.00 - 40000.00 GBP / Year
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Job Description:

We are seeking a customer-focused, driven and proactive Customer Development Executive to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions.

Job Responsibility:

  • Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
  • Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity
  • Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
  • Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
  • Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making
  • Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery

Requirements:

  • Experience in telesales, customer management, account management or customer success, ideally in a telephone-based role
  • Confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment
  • Can manage inbound and outbound customer contact professionally, including resolving issues when needed
  • Have a track record of identifying upsell and cross-sell opportunities
  • Are comfortable working to KPIs, deadlines and service standards
  • Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities
What we offer:
  • Healthcare from day 1
  • 5% pension
  • 3x life assurance
  • 25 days’ holiday + bank holidays
  • Events, celebrations & prizes
  • employee recognition and referral schemes
  • Enhanced maternity & paternity pay
  • enhanced sick pay
  • EAP 24/7 helpline
  • corporate discounts
  • Virgin Active & Gymflex offers
  • Tastecard
  • retailer discounts
  • cycle to work scheme
  • Free parking
  • Access to internal and external courses
  • clear progression based on performance

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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