Customer Account Executive

• Set up and schedule clients’ open roles, ready to be advertised across leading job boards and platforms
• Review campaign performance and provide data-driven recommendations
• Share ideas on how we can improve processes and services using automation and AI
• Deliver proactive training sessions to help customers get the best out of our Applicant Tracking System
• Onboard new customers, helping them understand features, smarter ways of working, and how to leverage technology
• Join client meetings to review feature adoption and offer practical insights
• Increasing adoption of key ATS features
• Improving customer satisfaction and ROI
• Spotting opportunities that support revenue growth
• Helping shape future product development with customer feedback

• Strong customer service and administration experience, ideally in a tech-led environment (CRM, AI, automation, SaaS etc.)
• Ability to learn new systems quickly
• An analytical mindset and confidence interpreting data
• Great communication skills, especially when training others
• Proactive problem‑solving approach and genuine customer focus
• Familiarity with CRM platforms, job posting tools, helpdesk ticketing systems or project management software (highly desirable)

Familiarity with CRM platforms, job posting tools, helpdesk ticketing systems or project management software

• 23 days holiday (+ bank hols, rising every year up to 28, with the option to buy more)
• pension
• private healthcare
• a half day holiday on your birthday