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Customer Account Executive

aurizon.com.au Logo

Aurizon

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Location:
Australia , Brisbane

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

Reporting directly to the Head of Coal Customers, the Customer Account Executive plays a pivotal role in driving strategic, commercial, and operational outcomes across a portfolio of Aurizon’s top tiered customers. In this position, you will contribute to shaping and executing Aurizon’s customer strategy, ensuring strong partnerships and delivering exceptional value.

Job Responsibility:

  • Manage all operational activities in accordance with the relevant safety, legislative & enterprise standards
  • Build, maintain and enhance strategic customer relationships
  • Manage and monitor contract performance to meet or exceed revenue budgets
  • Develop systems and reporting to ensure contractual compliance and yield maximisation
  • Develop, maintain, and execute account management plans and engagement strategies
  • Proactive communication with customers across commercial and operational interfaces
  • Develop and execute strategies for contract renewals
  • negotiate all contractual variations
  • Devise strategies to identify and deliver growth from existing accounts
  • Identify and lead continuous improvement projects with customers
  • Connect to the rail haulage market for competitive intelligence and market strategy
  • Promote the “First Choice” strategy by advocating for the customer across the business
  • Provide leadership and direction to a team of Customer Account Managers
  • Actively contribute as a member of the Coal Customer Senior Leadership team, influencing strategic decisions and driving organisational priorities

Requirements:

  • Extensive negotiation experience with the ability to influence diverse work groups
  • Effective business acumen, leadership, and strategic thinking skills
  • Analytical and problem-solving skills to optimise business processes
  • Knowledge of statutory requirements and policy guidelines relative to operations
  • Highly resilient with the ability to thrive under pressure and handle competing demands
  • Action-orientated with a readiness to challenge the status quo
  • Customer and externally orientated, with a talent for innovative customer solutions
  • Comfortable with demanding revenue targets and motivated by achieving results
  • Exceptional interpersonal skills and ability to influence, collaborate and engage effectively
  • Extensive experience in commercial roles relevant to the coal supply-chain
  • Proven negotiation skills, high level of financial literacy with clear commercial acumen
  • Advanced contract skills, with an ability to provide clear instruction to legal specialists
  • Advanced understanding of statistics and excellent analytical skills
What we offer:
  • Development and growth opportunities
  • Access to mentoring and development programs
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
  • Parental leave program and super booster

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 27, 2026

Employment Type:
Fulltime
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