Customer Account Executive, Emerging Enterprise

• Own a defined set of customer relationships, including managing all expansion and renewal activities
• Develop commercial relationships to increase Braze utilization and value
• Partner closely with cross-functional partners to secure contract renewals
• Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
• Effectively communicate customer feedback to Braze product team
• Achieve quarterly upsell and renewal targets
• Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Develop, maintain and grow Braze and Braze Ecosystem product knowledge
• Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)
• Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities
• Quarterly whitespace mapping to increase revenue predictability
• Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

• 5-years of experience in Account Management, SaaS sales, or similar quota-carrying roles
• 5 years of experience closing and/or managing strategic customers
• Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings
• Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments
• Drive, determination, and accountability
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
• Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organizational skills and time management abilities
• The ability to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings

Prior experience in a startup technology company is a plus

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze