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We are seeking a detail-oriented and customer-focused Customer Account Coordinator to serve as the primary point of contact for customers within a manufacturing environment. This individual will play a key role in ensuring a seamless customer experience by managing orders, inventory, reporting, and cross-functional communication with operations, shipping, sales, and design teams. This role requires strong administrative skills, technical aptitude, and the ability to balance customer satisfaction with plant capacity and operational efficiency.
Job Responsibility:
Serve as the primary liaison for customer accounts, ensuring a high-touch, detail oriented customer experience
Convert customer purchase orders into manufacturing production orders
Coordinate raw materials and tooling to support production schedules
Communicate order status, estimates, changes, and confirmations to internal and external stakeholders
Monitor and manage customer inventory levels, including warehoused items and FIFO processes
Investigate and resolve order discrepancies, quality concerns, aged inventory, and overdue accounts receivable
Collaborate daily with operations, shipping, maintenance, sales, pricing, and design teams
Support implementation of new customer items and ensure tooling, artwork, and CAD approvals are complete