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Robert Half Logo Robert Half · Customer Service

Customer Account Coordinator

United States, Scotia · Job Posted March 05, 2026
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Job Description

We are seeking a detail-oriented and customer-focused Customer Account Coordinator to serve as the primary point of contact for customers within a manufacturing environment. This individual will play a key role in ensuring a seamless customer experience by managing orders, inventory, reporting, and cross-functional communication with operations, shipping, sales, and design teams. This role requires strong administrative skills, technical aptitude, and the ability to balance customer satisfaction with plant capacity and operational efficiency.

Job Responsibility

  • Serve as the primary liaison for customer accounts, ensuring a high-touch, detail oriented customer experience
  • Convert customer purchase orders into manufacturing production orders
  • Coordinate raw materials and tooling to support production schedules
  • Communicate order status, estimates, changes, and confirmations to internal and external stakeholders
  • Monitor and manage customer inventory levels, including warehoused items and FIFO processes
  • Investigate and resolve order discrepancies, quality concerns, aged inventory, and overdue accounts receivable
  • Collaborate daily with operations, shipping, maintenance, sales, pricing, and design teams
  • Support implementation of new customer items and ensure tooling, artwork, and CAD approvals are complete
  • Create and manage customer-specific reports (order status, on-time delivery, inventory levels, forecasts, etc.)
  • Provide data reporting on orders, sales, and inventory to management and sales teams
  • Ensure customer pricing and technical specifications are accurate and up to date
  • Participate in production meetings to track orders from receipt through final delivery
  • Provide forecasting based on customer input and historical trends
  • Identify and report potential inventory obsolescence concerns
  • Maintain strong relationships with customer contacts and internal stakeholders
  • Work independently while making daily decisions that maximize customer satisfaction and operational efficiency

Requirements

  • Minimum 3 years of customer service experience required
  • High school diploma/GED required
  • bachelor’s degree preferred
  • Experience in manufacturing, supply chain, or production environments preferred
  • Strong Microsoft Office proficiency, particularly Excel and Word
  • Ability to perform basic math functions (fractions, percentages, quantity calculations)
  • Excellent written and verbal communication skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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