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Customer Account Coordinator

wolverineworldwide.com Logo

Wolverine Worldwide

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a highly motivated and detail oriented Wholesale Customer Service Coordinator to join our European Customer Service Team. This role focuses on delivering exceptional service, accurate order management, and strong cross-functional collaboration. You will play a key part in supporting our vision to be a trusted, effective, and value adding partner across Wolverine EMEA.

Job Responsibility:

  • Consistently meet internal and external customer expectations
  • Identify opportunities to improve service levels and customer satisfaction
  • Build strong relationships with customers through trust, professionalism, and proactive communication
  • Represent Wolverine brands with a positive, solutions‑focused mindset
  • Enter customer orders into SAP accurately within 24 hours
  • Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines
  • Maintain an accurate order book and proactively update customers on changes
  • Monitor orders through to dispatch, preventing delays and ensuring high service delivery
  • Handle order enquiries promptly and in full compliance with company policies
  • Ensure that all orders are processed in line with our policies & procedures
  • Maintain regular communication with key accounts, strengthening relationships and understanding their needs
  • Handle inbound customer calls professionally and support continuous quality improvement
  • Process returns and credits within agreed SLAs
  • Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing
  • Manage the order book proactively to maximise sales and shipment opportunities
  • Provide customers with updated delivery schedules and follow up to gather service feedback
  • Keep sales teams informed of account activity, potential issues, and delays
  • Prepare accurate reporting for internal and external stakeholders
  • Follow all company guidelines, processes, and policies
  • Support the wider team and contribute to a proactive, high‑performing Customer Service function
  • Maintain organised customer documentation and records
  • Attend trade shows, exhibitions, customer visits, and sales meetings as required
  • Participate in training and professional development opportunities
  • Act as an ambassador for Wolverine’s brands and values

Requirements:

  • Minimum 2 years’ experience in a branded or wholesale customer service environment
  • Strong customer service orientation and communication skills
  • SAP experience preferred
  • European language skills highly desirable
  • Proactive, adaptable, and enthusiastic approach
  • Strong organisational skills with the ability to prioritise effectively under pressure
  • Collaborative team player with a willingness to contribute ideas and improvements
  • Strong Excel and general Microsoft Office skills

Additional Information:

Job Posted:
March 01, 2026

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