Custom Service Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Responsibility:

Manage customer project delivery across large or moderately complex engagements at local or sub-regional level
Handle projects with medium/high risk and medium complexity legal and commercial issues
Own project financials including P&L
ensure budgets are met or exceeded
Provide reliable financial forecasts to management
Drive business development by identifying and developing new opportunities within current projects
Support qualification and opportunity assessment for large/moderately complex deals
act as opportunity manager for medium/high risk opportunities
Build and manage client relationships, engaging mid to upper-level stakeholders
Represent the organization externally with customers and clients
Lead project teams of fewer than 20 members, managing both internal and external resources
Mentor and encourage skill development of project team members
Provide input for performance reviews and identify areas of development for team members

Requirements:

First-level university degree
5+ years in project management or similar roles/businesses
Strong understanding of company services' operational policies, processes, and methodologies in project management
Ability to speak with depth and expertise on project management methods
Active participation in the company's PM Professions community
On the PMP certification path (preferred)
Financial management (P&L ownership, forecasting, budgeting)
Client relationship management at mid-to-upper levels
Business development and opportunity qualification
Team leadership, mentoring, and performance management
Strong communication and stakeholder engagement skills

Nice to have:

Accountability
Active Learning
Active Listening
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity
Process Improvements
Project and Program Management
Project Management Office (PMO)
Project Management Tools

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Custom Service Manager