Custody Production Support Global Lead Job at Citi (London)

Institutional Sales Manager

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Nigeria

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

5+ years of experience in institutional relationship management, client success, or enterprise sales
Background in crypto, fintech, payments, banking, capital markets, or trading
Experience working with African financial markets, either regionally or within a specific country
Demonstrated experience managing an existing portfolio of institutional clients, with a track record of retention and growth
Strong commercial judgment and ability to manage complex, high-value relationships
Clear, confident communication skills and comfort engaging senior stakeholders
Highly organized, detail-oriented, and able to manage multiple accounts simultaneously
Experience supporting institutional financial products such as custody, OTC, liquidity, or settlement services
Familiarity with regulatory and compliance environments in African markets
Ability to work across time zones and collaborate with global teams

Job Responsibility

Develop and execute a client segmentation and acquisition strategy focused on institutional opportunities across Nigeria
Source, identify, and qualify prospective accounts, mapping key stakeholders and understanding their business objectives
Lead the end-to-end sales cycle with prospective institutional clients, from prospecting and initial engagement through contract negotiation and closing
Maintain and refresh client engagement by delivering market updates, product education, and strategic insights to clients in collaboration with internal trading desks
Drive institutional client onboarding, expansion, and account growth
Manage a portfolio of institutional clients across African markets and act as the primary point of contact for engagement, escalations, and strategic discussions
Build trusted relationships with senior stakeholders and develop a deep understanding of client business models, transaction patterns, and growth priorities
Identify and drive opportunities to expand product usage across trading, custody, payments, and on/off-ramps
Support commercial discussions, including pricing, fee structures, and service terms
Coordinate with Operations, Compliance, Risk, and Engineering to resolve client issues and remove blockers

What we offer

Competitive compensation with a performance-based bonus
Opportunity to build and shape institutional client relationships in a high-growth business
Unlimited vacation policy
Apple equipment provided
Hybrid working model with regional travel as required
Work-from-anywhere flexibility aligned with role responsibilities

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Business Office Head

The Business Office Head within Investor Services Operations at Citi Service Cen...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

English and Polish are a must
5-7 years of relevant experience, preferably in the Financial Services environment
Knowledge of Fund and Custody Products desired
Demonstrable ability to interact with senior management
Strong numerical, logical and analytical skills
Good organizational skills with the ability to work under pressure and prioritize
Effective communication skills
Positive and dynamic attitude to work

Job Responsibility

Act as a primary liaison between the Investor Services Poland Site Head and the broader management team
Provide comprehensive support for communications, monitoring, reporting, people strategy
Develop and maintain standard presentation materials
Assist the Global Business Office with critical activities such as headcount activity tracking and analysis
Oversee the administration & executive support and training teams
Coordinate the production of all necessary submissions for the business review decks
Participate in and influence management discussions
Lead the business communications strategy
Manage and address ad-hoc queries from senior management

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work
Flexible working hours
Working in a friendly, dynamic, supportive and diverse environment
Structured onboarding process and extensive training offering
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Director of Operations

You will lead a global, remote effort to build and scale the operational backbon...

Location

Isle of Man

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Senior operations leadership in casino, sportsbook, crypto gaming, or sweepstakes
Expertise in KYC/AML, fraud, compliance, risk, casino and sportsbook exposure, payments, and crypto custody
Hands‑on experience with risk, identity, and crypto tools such as Greco, Seon, GeoComply, ShuftiPro/SumSub, Fireblocks, Level1, and Chainalysis/TRM
Experience scaling startups or high‑growth operators
understanding of Gen Z behavior, entertainment UX, and creator‑driven acquisition
Highly structured, analytical, hands‑on, proactive, and calm under pressure
able to make high‑stakes decisions quickly
Excellent collaboration and communication
comfortable in fast‑paced, culturally diverse environments
Comfortable working in a globally remote team and across multiple time zones

Job Responsibility

Build and optimize operational systems: payments, crypto, fraud, KYC/AML, support, VIP ops, responsible gaming, withdrawal flows, and creator operations
Implement SOPs, workflows, dashboards, and incident protocols
ensure readiness for new features, global rollouts, creator campaigns, missions, and high-traffic moments
Provide regulatory, legal, and compliance leadership
define what is legal and compliant for campaigns and messaging across regions
review product features and marketing claims
Manage risk, fraud, AML, and exposure for casino and sportsbook
set limits on bets and jackpots
monitor payout ratios and risk signals
Oversee payments and crypto operations

What we offer

Flexible work
a clear path for growth
the chance to impact a launch that blends entertainment, crypto, and sweepstakes experiences

Svp - Asia Client Tax Operations Lead

We are seeking a highly motivated and forward-thinking Senior manager to lead ou...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A good track record of experience in tax operations, indirect tax compliance, or regulatory reporting in financial services
Deep knowledge of APAC VAT/GST frameworks and strong familiarity with global regulations such as EU ViDA, SAF-T, and e-invoicing standard (e.g, Peppol, SDI)
Proven track record of managing cross border teams and working with global tax, legal, finance and technology partners
Hands on experience with tax audits, remediation programs and process risk management
Knowledge about the Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at source and reclaim
Knowledge of US Tax reporting FATCA, US1099 and CRS regulation is a plus
Senior to advanced level experience in a related role with appropriate experience in people management preferred
Strong multi-tasking, organizational and time management skills with experience in continuously following up with various stakeholders and execution teams
Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset
Strong analytical skills with the ability to conduct detailed analyses of complex tax processes

Job Responsibility

Lead and oversee tax operations for APAC and NAM clusters, ensuring timely and compliant delivery of indirect tax (GST/VAT) reporting and related processes
Govern tax operations services provided by shared service centers (CSC), ensuring consistent standards, service quality and strong control frameworks
Represent the region in global tax governance forums, driving alignment with enterprise tax strategies
Partner with local corporate tax & finance teams to monitor, interpret and operationalize changes in VAT/GST legislations
Engage with local tax authorities, manage operational audits, and oversee regulatory submission and inquires
Identify, assess, and mitigate operational and tax risks through proactive controls, timely escalations and remediation efforts
Collaborate with cross functional stakeholders (Finance, product, tech, legal) to drive digital tax transformation and enhance process efficiency
Lead, coach and develop a high performing regional team with a strong service mindset and accountability
Support additional regulatory tax reporting such as U.S. Qualified Intermediary, FATCA, and Automatic Exchange of Information (CRS Reporting)
Develop business requirements for system-related enhancements and manage the end-to-end implementation of new or amended taxes

Fulltime

Head of Back Office Global Wealth Management Data and Applications

The Applications Development Senior Group Manager is a senior management level p...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
20+ years of experience in back-office operations or technology within the financial services industry, with significant experience in Wealth Management
Demonstrated expertise in intra-day books and records, financial systems of record (FSOR) for positions, balances, and activities, and intra-day journaling and bookkeeping
Experience leading large scale transformation/conversion projects for these domains
Strong understanding of related back-office functions, including corporate actions, tax, settlement, and custody
Experience with major wealth management platforms or back-office processing systems
Proficiency in financial products typical of wealth management (equities, fixed income, mutual funds, alternative investments)
Experience with reconciliation processes and tools
Knowledge of specific regulatory requirements relevant to wealth management back-office operations
Strong analytical and problem-solving skills, with a keen eye for detail and data discrepancies

Job Responsibility

Oversee and manage the accuracy and completeness of intra-day books and records for all wealth management transactions and activities
Ensure timely and accurate reconciliation of internal records with external counterparty statements and market data
Develop and implement robust controls and processes to maintain the integrity of intra-day financial data
Act as a subject matter expert for the Financial System of Record, ensuring its accurate functioning for tracking client positions, balances, and transactional activities
Manage and validate data within the SOR, identifying and resolving discrepancies to maintain a true and accurate representation of client holdings and financial movements
Collaborate with technology teams to optimize SOR performance, data quality, and reporting capabilities
Manage and monitor intra-day journaling and bookkeeping processes, ensuring all financial transactions are correctly classified, recorded, and posted in a timely manner
Implement and review reconciliation procedures for intra-day entries, identifying and addressing any out-of-balance conditions promptly
Ensure compliance with accounting standards and internal policies for all bookkeeping activities
Serve as a primary point of contact and lead across other critical back-office functions, including Corporate Actions, Tax Operations, Settlement, and Custody

Fulltime

Securities & Derivatives Senior Group Manager

Citi is seeking an exceptionally talented and visionary Director to lead our Dig...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience of progressive leadership experience in digital operations, technology, or financial services, directly focused on digital assets, blockchain, or distributed ledger technologies
Deep understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance, smart contracts, and token standards (ERC-20, ERC-721, etc.)
Proven track record of building and scaling complex operational processes, ideally in a highly regulated environment. Experience with back-office operations, settlement, and reconciliation is highly desirable
Strong comprehension of the current regulatory landscape for digital assets globally, and an ability to translate regulations into actionable operational and technical requirements
Exceptional leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels
Demonstrated ability to analyze complex problems, identify root causes, and implement effective, scalable solutions
Familiarity with modern software development methodologies (Agile/Scrum), cloud platforms (AWS, Azure, GCP), and data analytics tools

Job Responsibility

Define, develop, and execute the Digital Assets operations strategy, aligning it with the company's overall vision and growth objectives. Identify emerging trends and technologies to maintain a competitive edge
Oversee the end-to-end operational lifecycle of digital assets, including issuance, custody, trading, settlement, and reconciliation. Implement best-in-class operational processes, controls, and risk management frameworks
Lead the research, evaluation, and implementation of new blockchain protocols, smart contract applications, and DLT solutions to enhance operational efficiency, security, and scalability. Drive the adoption of transformative blockchain-based capabilities across the organization
Partner closely with legal and compliance teams to ensure all digital asset operations adhere to evolving global regulatory requirements (e.g., FinCEN, SEC, CFTC, FATF). Develop robust risk assessment and mitigation strategies specific to digital assets
Build, mentor, and inspire a high-performing team of digital operations specialists, blockchain engineers, and analysts. Foster a culture of continuous learning, innovation, and accountability
Serve as a subject matter expert and collaborate effectively with product development, engineering, cybersecurity, finance, and sales teams to drive successful product launches and operationalize new features
Represent Citi in industry forums, conferences, and working groups to contribute to the broader digital asset and blockchain ecosystem, staying abreast of market developments and fostering strategic partnerships
Contribute to the technology roadmap for Digital Asset platforms, ensuring robust, scalable, and secure infrastructure to support future growth

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Custody Production Support Global Lead

Citi

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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