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Custody Production Support Global Lead

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Job Responsibility:

  • Providing Strategic Leadership in developing and executing a global production support strategy aligned with business goals and regulatory requirements
  • Leading the ongoing business critical initiatives such as Single event processing migrations, Move to common initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026
  • Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence
  • Proactively identifying and addressing potential problems before they impact production
  • Monitoring system performance, analyzing trends, and implementing preventative measures
  • Driving broader aspects of IT service management such as Change Control, driving Automation and Tooling
  • Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities
  • Communicating the strategic vision globally
  • Owning performance management, training, and career development of the global custody Production Support staff
  • Managing relationships with vendors that provide support for custody applications

Requirements:

  • Extensive, relevant industry experience
  • Proven leadership managing and influencing global teams, direct, matrix and stakeholders
  • Strong track record in crisis management and leading responses to disruptive events
  • Demonstrated success driving results and continuous improvement in production
  • Experienced with organizational transformation
  • Exceptional stakeholder and relationship management capabilities
  • Experience with financial planning and cost discipline
  • Exceptional staff engagement and talent development skills
  • Ability to navigate and lead within large, complex organizations
  • Bachelor’s/University degree, Master’s degree preferred and managerial experience
What we offer:
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (annually reviewed)
  • 27 days annual leave (plus bank holidays)
  • Discretional annual performance related bonus
  • Private Medical Care
  • Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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