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Citi Logo Citi · IT - Software Development

Custody FX Production Support - Assistant Vice President

United Kingdom, Belfast · Job Posted June 14, 2026
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Job Description

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, communications and engineering skills to the Citi's Execution Services Production Support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We are looking for a seasoned production support engineer who would be a part of global execution services support team. The person would be a part of team supporting the Custody FX product within Execution Services. The role demands engaging various stakeholders including Development and Business partners and provide level 2 support for troubleshooting production issues.

Job Responsibility

  • Provides technical and business support for users of Citi Applications
  • Providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues
  • Should work on engineering aspect of the role to reduce the Toil in the systems, enhance observability and reporting
  • Communicating with operations, traders to trouble shoot the issues with applications and communicate effectively
  • Drive major incidents meeting, impact analysis and communications and problem management to understand the root cause

Requirements

  • Relevant experience in an application support role, preferably in any FX suite of applications including trading, settlements
  • Hands on experience with cloud servers like ECS, AWS
  • MS SQL /Oracle Database and Windows and UNIX OS
  • Should understand how monitoring works preferably ITRS geneos and understanding of MQ or other mechanisms
  • Experience on developing automation with shell scripting/ python would be add-on
  • Well aware of ITIL principles like Incident Management, Change management, Problem management
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Good analytical skills
  • Effectively share information with other support team members and with other technology teams

What we offer

  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
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