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Citi Logo Citi · IT - Administration

Custody Client Onboarding Senior Analyst

Poland, Warsaw Employment contract 165020.00 - 280980.00 PLN / Year · Job Posted May 14, 2026
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Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Join our Custody Implementation Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Job Responsibility

  • Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
  • Provide outstanding customer service and resolve client inquiries with expertise and efficiency
  • Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
  • Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
  • Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process
  • Lead projects within the account services space, collaborating effectively with cross-functional teams
  • Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity
  • Promote a strong risk management culture and ensure regulatory compliance.

Requirements

  • Advanced level of English (written and spoken)
  • 5-8 years of experience in client facing roles, such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence
  • Experience with Custody is a big advantage
  • Excellent interpersonal and communication skills
  • Good time and project management skills
  • Strong analytical and problem-solving skills, with a keen eye for detail.

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
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