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Citi Logo Citi · IT - Administration

Custody Client Onboarding Analyst

Poland, Warsaw Employment contract 90440.00 - 142960.00 PLN / Year · Job Posted May 31, 2026
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Job Description

The Custody Client Onboarding Analyst applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.

Job Responsibility

  • Responsible for customer interaction, documentation issuance, performing and reviewing system setups
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Takes active part in projects in the account services space, and managing cross-functional relationships with all teams
  • Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
  • Understands new customer requirements and ensure adequate support to new customer requirements and initiatives
  • Monitors customer satisfaction and service level and drive process changes
  • Provides innovative solutions to clients

Requirements

  • 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficiency in English (written and spoken)

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
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