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Culture and Outdoor Adventures Manager

United States of America, Lana'i city, Hawaii 74000.00 - 78000.00 USD / Year · Job Posted February 18, 2026
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Job Description

The Four Seasons Resorts Lāna’i is looking for a Culture and Outdoor Adventures Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Job Responsibility

  • Oversee the daily operations of UTV and Jeep tours in Lana'i
  • Provide safe, informative, and culturally enriching experiences for guests
  • Lead and develop the tour guide team
  • Ensure operational efficiency and high guest satisfaction
  • Manage, train, and develop a team of cultural tour guides
  • Oversee scheduling, logistics, and daily operations
  • Ensure strict adherence to safety regulations and instruct guests on proper vehicle operations
  • Conduct pre-trip and post-trip vehicle inspections
  • Actively engage with guests, respond to inquiries, resolve problems and complaints
  • Manage and maintain tour equipment, facilities, and resources
  • Plan and develop appropriate programs and activities
  • Maintain effective communication with guests, team members, management, and other stakeholders

Requirements

  • Legal work authorization in United States (unless candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
  • Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
  • Weekend and Holiday availability required
  • Previous management experience in tourism, outdoor activities, or a related field is preferred
  • Solid understanding of Lanai's cultural and environmental aspects, and outdoor activities related to Jeep and UTV tours
  • Proven ability to lead, motivate, and develop a team
  • Excellent verbal and written communication skills
  • Ability to assess risks, identify issues, and implement appropriate solutions
  • Ability to work in various outdoor conditions and handle unexpected situations with professionalism and flexibility
  • Proficiency in using Book4Time (tour management system) and basic computer applications like word processing and spreadsheets
  • Valid Driver's License

Nice to have

Deep knowledge and understanding of Hawaiian culture and Lanai are preferred

What we offer

  • 100% Employer contributed Medical, Dental, and Vision benefits
  • Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit)
  • Paid Time Off & Holiday Pay
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Complimentary stays and exclusive discounts at Four Seasons Worldwide
  • Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
  • Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
  • Comprehensive learning and development programs

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