Culture and Outdoor Adventures Manager

• Oversee the daily operations of UTV and Jeep tours in Lana'i
• Provide safe, informative, and culturally enriching experiences for guests
• Lead and develop the tour guide team
• Ensure operational efficiency and high guest satisfaction
• Manage, train, and develop a team of cultural tour guides
• Oversee scheduling, logistics, and daily operations
• Ensure strict adherence to safety regulations and instruct guests on proper vehicle operations
• Conduct pre-trip and post-trip vehicle inspections
• Actively engage with guests, respond to inquiries, resolve problems and complaints
• Manage and maintain tour equipment, facilities, and resources
• Plan and develop appropriate programs and activities
• Maintain effective communication with guests, team members, management, and other stakeholders

• Legal work authorization in United States (unless candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required
• Previous management experience in tourism, outdoor activities, or a related field is preferred
• Solid understanding of Lanai's cultural and environmental aspects, and outdoor activities related to Jeep and UTV tours
• Proven ability to lead, motivate, and develop a team
• Excellent verbal and written communication skills
• Ability to assess risks, identify issues, and implement appropriate solutions
• Ability to work in various outdoor conditions and handle unexpected situations with professionalism and flexibility
• Proficiency in using Book4Time (tour management system) and basic computer applications like word processing and spreadsheets
• Valid Driver's License

Deep knowledge and understanding of Hawaiian culture and Lanai are preferred

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit)
• Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs