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Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests
Transmit information or documents using a computer, mail, or facsimile machine
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail, including date stamping and distributing incoming mail
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Enter and locate work-related information using computers and/or point of sale systems
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
Requirements:
Ability to enter and retrieve information from computer databases
Ability to operate standard office equipment
Ability to prepare documents using word processing, spreadsheet, database, or presentation software
Ability to handle incoming and outgoing mail
Ability to create and maintain filing systems
Ability to compile, copy, sort, and file records
Ability to use computers and/or point of sale systems
Ability to follow company policies and procedures
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality
Ability to welcome and acknowledge guests
Ability to anticipate and address guests’ service needs
Ability to assist individuals with disabilities
Ability to speak using clear and professional language
Ability to prepare and review written documents accurately
Ability to answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships
Ability to support team goals
Ability to listen and respond appropriately to concerns
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What we offer:
Chance to be proud of the work you do and who you work with