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NTT DATA Logo NTT DATA · IT - Software Development

CTERA Remote File Service Engineer

United States, Plano 105000.00 - 113465.00 USD / Year · Job Posted April 16, 2026
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Job Description

The CTERA Remote File Service Engineer will be responsible for supporting and administering the CTERA Remote File Portal Application and database hosted on AWS. This role involves troubleshooting connectivity issues, managing AWS resources, and designing migrations to Azure Files. The ideal candidate will have over 6 years of experience with AWS or Azure services and CTERA Enterprise File Services.

Job Responsibility

  • Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
  • Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
  • Conduct regular maintenance, upgrades, backups, and patching of the application and database
  • Perform AWS resource optimization and security hardening as required
  • Provide operational support for CTERA edge devices deployed in multiple on-premises environments
  • Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
  • Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed
  • Support onboarding and configuration of new edge devices for end users
  • Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
  • Troubleshoot network issues affecting file access and synchronization
  • Collaborate with network teams to resolve latency, throughput, or configuration challenges
  • Act as point of contact for end users and IT teams for queries or problems related to remote file access
  • Provide resolution to tickets involving both cloud and edge device services
  • Document common issues and resolutions, maintaining updated runbooks and user guides
  • Implement monitoring for cloud resources, application metrics, and edge device status
  • Generate reports on service performance, file access metrics, incident response, and usage
  • Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history
  • Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files
  • Document the technical architecture design for consumption by Cloud Engineers and architects
  • Provide training/handover to Azure cloud engineers to support existing CTERA environment

Requirements

  • 6+ years hands-on experience with AWS or Azure services
  • Must have CTERA Enterprise File Services (Cloud and Edge devices) experience
  • Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures
  • Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)
  • Experience with monitoring tools, ticketing systems, and documentation best practices
  • Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect
  • Must be a US citizen or Green card holder
  • FBI CJIS Background check is administered every 12 months

Nice to have

  • AWS/ Azure Certified Solutions Architect
  • Experience with enterprise storage platforms and file services
  • Prior experience supporting distributed teams or multi-site infrastructure
  • Strong problem-solving skills and customer-oriented attitude
  • Bachelor’s degree in Computer Science, Information Technology, or a related field

What we offer

  • medical, dental, and vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • incentive compensation based on individual and/or company performance (if not temporary)
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