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CSM/Telco Architect

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GlideFast

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

155000.00 - 200000.00 USD / Year
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Job Description:

As an Architect with GlideFast Consulting, you will be responsible for the overall architectural design and delivery assurance of ServiceNow solution. This role requires in-depth expertise in the ServiceNow platform and a strong understanding of GlideFast’s broader portfolio of services and products. In this role, you will collaborate closely with the internal project team, offering strategic guidance to both the customer and project team, and leverage your consulting skills to create solutions that align with customer business requirements.

Job Responsibility:

  • Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives
  • Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
  • Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
  • Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
  • Lead development efforts across 2 of the following key areas is required: CSM, FSM, CRM, Order Management, S2P, Integrations
  • Conduct client workshops, support demos, and gather technical and functional requirements
  • Create technical architecture documents, including process flows and design specifications
  • Review team code and provide feedback to ensure quality and adherence to best practices
  • Collaborate with Business Process Consultants during planning and validation sessions
  • Lead troubleshooting efforts to resolve complex issues across internal and client teams
  • Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
  • Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies
  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
  • Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Requirements:

  • 5+ years delivering / architecting / implementing technical solutions on ServiceNow
  • 5+ years professional consulting
  • 2+ years implementing ServiceNow IRM solutions
  • Certified System Administrator Certification (CSA)
  • Certified Application Developer Certification (CAD)
  • 2+ Certified Implementation Specialist Certification (CIS): CIS- CSM and CIS- FSM
  • Maintain an active government security clearance if applicable

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Remote work
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