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Are you passionate about driving customer success and ensuring learners achieve their goals? As a lead for the B2B Customer Success team in Korea, you will be the key player in supporting the daily operations and success of our business (Speak 4 Business) customers. This role offers you the unique opportunity to build strong relationships with top leaders, collaborate closely with Speak’s product team, and help shape our customer success program from the ground up. Your efforts will directly impact the satisfaction and success of our customers and learners, making a real difference in their experiences with Speak.
Job Responsibility:
Serve as an escalation point to daily customer requests and handling operational tasks like customer contracts and questions
Analyzing customer data to identify key insights and deliver actionable solutions
Partnering with the sales team for presentations and customer pitches
Empower and enable the broader CSM team
Engaging and communicating with customers to enhance their experience and retention
Collaborating cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success
Requirements:
5+ years of previous customer success experience in a B2B environment and previous business operations experience, specifically as a CSM or a Partner Manager
Excellent customer communication skills, strong written communication in both English and Korean, and the ability to communicate and summarize problems to engineering teams
Ability to write engaging messaging for customers and creatively solve customer issues while keeping them happy
A desire to learn and grow quickly
Nice to have:
Experience in fast-paced environments is a plus
Experience in people managing (especially a team of CSMs) is a huge plus
What we offer:
Join a fantastic, tight-knit team at the right time
Do your life's work with people you’ll love working with